Customer Care Representative

1 week ago

Calgary, Canada Waste Solutions Canada Full time

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4 years.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a **Customer Care Representative**.

This role is primarily remote.

Base Salary: $40,000.00

**Responsibilities**:
The roles and responsibilities of this position include but may not be limited to:

- Provide accurate information regarding services and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Always maintain a positive and empathetic attitude towards clients and vendors.
- Receive incoming service requests and ensure services are booked with vendor
- Coordinate and receive quotes where appropriate to schedule pick ups and arrange other adhoc services.
- Monitor the progress of service calls and provide updates to clients as needed.
- Handle emergency situations calmly and efficiently, dispatching appropriate resources promptly.
- Maintain accurate records of client interactions in CRM.
- Update schedules, services and other information in CRM as acquired.
- Collaborate closely with other departments to ensure seamless communication and coordination.
- Assist with administrative tasks such as data entry and processing paperwork as needed.
- Sensor Management
- Identify trends or recurring issues and escalate them to the appropriate departments for resolution.
- Provide feedback to management on process improvements and customer service enhancements.
- Additional Duties as assigned

**Requirements**:

- 3+ years in Customer Care or related role
- Proficiency in Microsoft Office (Word, Excel & Outlook)
- Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
- Ability to strengthen client relationships through ongoing clients interactions
- Exceptional organizational & Communication Skills
- Fluent in both English & French considered an asset

**Why Work at Waste Solutions?**
- Team atmosphere with great company culture
- Competitive salary
- HSA Benefits Plan
- RRSP Matching
- Company events
- Virtual healthcare
- Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process._

  • Customer Care Representative

    3 days ago

    Calgary, Canada Sonova Full time

    Calgary, Canada Customer Care Representative - 156662 - Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment?Are you passionate about providing customer service that exceeds expectations?If so, we think you belong here at Connect Hearing as a Customer Care Representative!Who we are:Connect Hearing Canada is one of the strongest networks of...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Sonova Group Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...

  • Customer Care Representative

    7 days ago

    Calgary, Canada Sonova Group Full time

    Are you looking for an opportunity to make a difference? Are you comfortable working in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative! Who we are: Connect Hearing Canada is one of the strongest networks...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Dynacare Full time

    **Where YOU work makes a difference.** Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Connect Hearing Canada Full time

    Customer Care Representative – Connect Hearing Canada Location: Calgary, Alberta Reporting to: Regional Clinic Manager Responsibilities Providing exceptional customer service in person, over the phone and by email Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals Managing and maintaining client accounts while...

  • Customer Care Representative

    22 hours ago

    Calgary, Canada Messer Canada Inc Full time

    **About Messer** Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and...

  • Customer Care Representative

    1 week ago

    Calgary, Canada Lineage Logistics Full time

    The Customer Care Representative plays a critical role on the front line and is responsible for activities such as receiving and entering customer orders, answering phone calls, tracing shipments and responding to inquiries in a prompt and courteous manner. The CCR works closely with all customers, ensuring timely updates of any delays are communicated...

  • Customer Care Representative

    2 weeks ago

    Calgary, Canada Alpha Plumbing Ltd Full time

    **Alpha Plumbing needs you! The primary role is to ensure smooth flow of Customer Care operations, as well as administrative duties. The Office Admin will ensure the day to day flow of Alpha Plumbing from a scheduling and inbound lead management roll. Additional responsibilities include customer relationship management and data tracking duties, with more...

  • Customer Service Representative

    20 hours ago

    Calgary, Canada Synthesis Health Full time

    **Who We Are** Synthesis Health is a pioneer of medical technology solutions that owns and operates distributed radiology, medical imaging, and laboratory clinics. In late 2021, Pureform Radiology joined Synthesis Health. Pureform Radiology is a leading multi-modality diagnostic imaging provider committed to delivering exceptional patient care in the...