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Customer Care Representative

2 weeks ago

Surrey, Canada Waste Solutions Canada Full time

**Customer Care Representative**

Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. Since 2019 we have been named to the Growth 500 List as well as the Globe and Mail Fastest Growing Companies in Canada. In 2021 we became Great Place to Work certified and received this certification consecutively for the last 4 years.

We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Sales team as a **Customer Care Representative**.

Base Salary: $40,000.00

**Responsibilities**:
The roles and responsibilities of this position include but may not be limited to:

- Provide accurate information regarding services and policies.
- Resolve customer complaints and issues efficiently and effectively.
- Always maintain a positive and empathetic attitude towards clients and vendors.
- Receive incoming service requests and ensure services are booked with vendor
- Coordinate and receive quotes where appropriate to schedule pick ups and arrange other adhoc services.
- Monitor the progress of service calls and provide updates to clients as needed.
- Handle emergency situations calmly and efficiently, dispatching appropriate resources promptly.
- Maintain accurate records of client interactions in CRM.
- Update schedules, services and other information in CRM as acquired.
- Collaborate closely with other departments to ensure seamless communication and coordination.
- Assist with administrative tasks such as data entry and processing paperwork as needed.
- Sensor Management
- Identify trends or recurring issues and escalate them to the appropriate departments for resolution.
- Provide feedback to management on process improvements and customer service enhancements.
- Additional Duties as assigned

**Requirements**:

- 3+ years in Customer Care or related role
- Proficiency in Microsoft Office (Word, Excel & Outlook)
- Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
- Ability to strengthen client relationships through ongoing clients interactions
- Exceptional organizational & Communication Skills
- Fluent in both English & French considered an asset

**Why Work at Waste Solutions?**
- Team atmosphere with great company culture
- Competitive salary
- HSA Benefits Plan
- RRSP Matching
- Company events
- Virtual healthcare
- Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process._