Production Coordinator

1 week ago

Lindsay, Canada BELFOR CANADA INC. Full time

**Position Overview**

**Job Duties**
- Facilitate the customer’s on-going satisfaction through ensuring excellence in service, good relationship building skills and highly effective communication skills
- Provide thorough quality control for all upcoming, in-progress and past projects
- Support production scheduling as required; be aware of in-progress and upcoming scopes of work in reference to scheduling in order to properly assist to the Production Manager
- Track and monitor the progress of all projects; maintain up-to-date notes
- Ensure open and positive lines of communication with subcontractors, clients, construction material retailers etc. as required
- Maintain a positive, empathetic and professional attitude with customers, clients, subcontractors and insurance adjusters
- Respond promptly to all customer/client inquiries; acknowledging and resolving customer complaints
- Be familiar with and be able to provide knowledgeable reference to **Belfor** services
- Keep accurate records of customer’s interactions, comments and complaints
- Audit and provide feedback on the efficiency of **Belfor** customer service processes and protocols; implement change where required
- Ensure all project documentation is current, accurate and uploaded into internal and external systems
- Ensure invoicing is completed accurately in line with customer/client protocols
- Support outstanding receivables
- Assist with the successful full cycle of assigned projects; from initiation to completion
- Support the liaison between the customer and Project Manager to ensure project success
- Work under time constraints to meet specific timelines
- Ensure attention to detail and keen attention to safeguarding other people’s property and information
- Participate in and demonstrate an understanding of safety principles and practices; follow all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
- Comply with all **Belfor** policies and procedures, as well as legislative requirements
- Proactively communicate job site conditions and concerns that may affect or are affecting completion of the job to the appropriate person
- Attend all **Belfor** sponsored training courses

**Qualifications**
- 10 +years’ experience in a customer service oriented role
- 5+ years’ experience in restoration, insurance and/or construction coordination
- Highly skilled in customer service principles and practices
- Advanced skills with Xactimate and/or XactAnalysis
- Manage sensitive information appropriately and maintain confidentiality
- Strong aptitude to work within deadlines
- Highly organized with attention to details
- Eligible to operate a motor vehicle per **Belfor**’s vehicle policy
- Ability to work within a team or independently as needed
- Strong written and verbal communication skills
- Proven ability to multi-task in a fast paced environment
- Advanced computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite
- Willing to work evenings, on call and weekends when requested
- Periodic travel may be required
- Criminal Record Check required

**Physical Demands**
- Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
- Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
- Access and mobility in tight spaces
- Sustained periods of standing, sitting, walking, bending, and kneeling

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