Customer Service

2 weeks ago

Mississauga, Canada Lean Supply Solutions Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will work in a warehouse and distribution facility setting to provide efficient coordination and communication between our clients, the warehouse floor personnel and operations, and company management.

**Duties and Skills**
- Preparing, editing, and maintaining weekly/monthly reports, and other documentations.
- Maintaining a positive, empathetic, and professional attitude toward Clients,

Customers and LSS associates.
- Good command of English language (both verbal/written skills)
- Ensure Client satisfaction and provide professional customer service.
- Calling Clients to follow up or discuss matters of business.
- Attention to detail and creative problem solving.
- Ability to multi-task, prioritize, and manage time effectively.
- Prepare BOL paperwork for LTL, FTL shipments.
- Routing of Shipment via Client Portal
- Assist with placement of orders, modifications, or cancellations.
- Load Client data files and update Client Profiles
- Filing and data logging
- Data Entry, Order Creation
- Arranging services for Clients ie booking carriers
- Issuing Return labels or Scheduling Return Pickups
- Quoting Shipments (FTL, LTL, Small Package)
- Scheduling daily pickups for all couriers/carriers and following up.

Pay: $18.50-$20.00 per hour

Expected hours: 36 - 44 per week

**Benefits**:

- Dental care
- Designated paid holidays
- On-site parking
- Vision care

Shift:

- 8 hour shift
- Day shift

Work days:

- Monday to Friday
- Weekends as needed

**Experience**:

- Work: 2 years (preferred)

Work Location: In person

Expected start date: 2025-07-02

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