Program Assistant, Dental

**Division**:
Family and Community Health

**Important Notices & Amendments**:
**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**JOB SUMMARY**:
The Program Assistant provides daily administrative assistance to divisional staff and management to support program operations. Responsible to the program leadership, the Program Assistant, Public Health provides administrative and technical support to assist in the delivery of programs and services in a fast-paced and challenging environment. In order to meet the program demands and priorities, while ensuring the efficient functioning of the assigned program, this role, creates records in appropriate electronic databases, supports program events/clinics where required, including evening hours and in a variety of community settings and maintains inventory of program materials and supplies. The role works collaboratively with managers/supervisors, Administrative Assistants and other Program Assistants to coordinate work activities, meet deadlines, and provide coverage where needed. The Program Assistant is responsible for administrative support functions that ensures the program area’s success as well as providing front line customer service to diverse clients and their families, health care providers, partnering agencies and internal staff.

**QUALIFICATIONS**:
**EDUCATION**:

- College Diploma - Office Administration - Executive College diploma or Health Services College diploma
- OR a post-secondary degree in Business Administration, Public Health or Health Science related may be considered

**KNOWLEDGE/EXPERIENCE**:

- 2 years recent related work experience (e.g., Public Health, health service or clinical setting experience dealing with medical and/or health terminology).
- Previous experience with program specific Ministry software/databases would be an asset.
- Previous experience and/or training in medical transcription an asset (Clinical Services)
- Awareness of the Social Determinants of Health & priority populations would be an asset.

**SKILLS**:

- Excellent communication and interpersonal skills to respond to the diverse needs of internal and external clients in a fast-paced and challenging environment.
- Proficient ability to develop and produce health correspondence, documents, reports and financial records and record retention.
- Understanding of medical terminology, health services, reportable diseases, medication/vaccine terminology.
- Requires accuracy and attention to detail in creating medical and legal documents as well as advanced proof-reading and grammar skills.
- Advanced skills in Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook). Previous experience with Intranet (e.g., SharePoint) and the various office equipment.
- Record/data management knowledge including file management and using databases.
- Time management skills with ability to manage and reprioritize work with demands, interruptions/distractions under tight timelines with confidential material.
- Ability to work both independently and to function effectively as a member of a multidisciplinary team.
- Strong problem-solving skills to assist stakeholders and clients navigate the various program related processes while ensuring confidentiality.

**SPECIAL CONDITIONS**:

- Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.
- Must be able to work flexible hours including evening hours, notice of shift changes will be provided in accordance with the collective agreement.
- Vaccinat