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Customer Service Agent
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**Career Opportunity >** **Customer Service Agent in Barrie, Ontario** **GARAGA, THE ADVANTAGES** **OF A LARGE COMPANY & MUTUAL** **SUPPORT OF A CLOSE‑KNIT TEAM** **THE BEST OF BOTH WORLDS** **Small is Beautiful** Connect quickly with people, with room to grow and challenges, yet without too much hierarchy. We get to know you as a person. Our Customer Service Team Network is made up of over 30 dedicated Garaga individuals who are eager to get to know you and are committed to helping you in your new role. **DESIGNED FOR YOUR DAILY HAPPINESS AND WELL‑BEING** **Strong teamwork ethics**: CS is a tight‑knit group of people whose motto is “We’re there for you.” An eagle‑eyed customer service management expert analyzes incoming requests and makes sure that everyone gets a fair share of work. Newcomers are integrated in a carefully considered manner. When they are better known and understand all the tasks, we try to give them the ones best suited to their skill set. **Top‑notch digital tools. **Everything at Garaga's CS is designed to help people do their jobs well. Intelligent phone system. Computer with 3 screens. Intranet integrating all the stages of ordering for dealers and installers. Automatic production scheduling. We've been fine‑tuning our systems for 20 years, meaning you can focus on what's really important: customer relations and service. **Be Part of Something Big** Strength in numbers and experience The Big Garaga Team consists of more than 1200 people, in 4 plants (Barrie, St‑Georges (QC), Bemidji, and Ponca City in the US). A family business that has been thinking big for over 40 years. An HR director and managers who have your work happiness at heart. Financial health and a lot of growth. Friendly people who have given themselves tools and methods to integrate people humanly. Canadian entrepreneurship at its best A corporate culture of generosity, respect, and recognition. **DESIGNED FOR YOUR HAPPINESS AND WELL‑BEING BOTH NOW AND IN THE FUTURE** **HEALTH BENEFITS PROGRAM**:Group Insurance Plan, Medical and Paramedical Insurance, Disability Insurance, Life Insurance, Extensive Employee and Family Assistance Program (EFAP), etc. **MONEY for your retirement**: RSP Matching Program. The earlier you think about it, the more it pays off In addition, Garaga invests with you. **Activities and gifts paid 100% by Garaga**: Christmas activities, Annual Golf Tournament, and summer BBQs, 2 Garaga clothing items per year, training courses, etc. **Do you have experience in Customer Service?** **Are you good at learning technical information and in‑house software?** **This career opportunity is for you** You enjoy providing an exceptional customer experience as part of a professional and cohesive team. You are well‑known for your strong administrative and organizational skills. You might be the team player we are looking for For over 40 years, Garaga has been manufacturing garage doors to meet the industry’s highest standards. We are known for the reliability and quality of our products along with the impeccable service provided by our employees. **Our Customer Service Agent Key Characteristics and Abilities**: - Use our in‑house system to complete order entries - Prepare quotes and manage claims - Respond to requests from our dealers and installers - Provide technical support for our residential and commercial products - Provide technical support for our management tools and systems GaragaNet - Perform various administrative tasks to support our sales and marketing teams - Participate in the continuous improvement of internal processes **The Customer Service Agent Profile we are looking for**: - Experience in Customer service and/or technical support: 3 to 5 years - Effective business communication skills - both verbal & written - Strong administrative and organizational skills - Knowledge of Microsoft Office Suite - Ability to work in team - Post-Secondary Diploma in relevant field: An asset - Experience is more important than a degree **IMPORTANT**:Diversity. Inclusivity. Collaboration. Garaga is an Equal Opportunity Employer. **Job Types**: Full-time, Permanent **Benefits**: - Company events - Disability insurance - Employee assistance program - Extended health care - Life insurance - Wellness program Schedule: - 8 hour shift - Day shift - Monday to Friday - No weekends **Experience**: - Customer service: 3 years (required) Work Location: In person
