Customs Coordinator

**WE ARE GROWING CONNECTED. COMMITTED. CREATIVE.**

When you join our elite team, you’ll have the opportunity to do inspiring work that makes a positive difference while being rewarded with an excellent salary, superior group insurance, a matching pension plan, great perks, a pleasant culture, true work/life balance and the opportunity to help transform and grow the company.

You’ll also “Walk-the-Talk” when it comes to Yusen’s 9 Core Values because they resonate with you: Communication. Openness. Customer Focus. Reliability. Teamwork. Accountability. Problem Solving. Continuous Learning. Proactivity.

The **CUSTOMS COORDINATOR** is responsible for arranging customs clearance for cargo coming into the country by all modes of transport and ensuring that all shipment(s) are handled with excellent attention to detail from start to finish.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Follow customs compliance requirements and ensures correct accounting of Customs transactions by day five (5) after release.
- Arrange for forwarder, steamship, and warehouse releases on behalf of customs clients.
- Arrange final delivery to consignee, when needed. Monitoring the delivery until its completion.
- Manage client documents; advising clients of customs procedures, ETAs and clearance documents needed. Proactively ask for manifest, free trade agreements and other clearance documents when needed.
- Trace and trace all ocean and air shipments to ensure timely release and to update clients as needed.
- Ensure billing is sent out to clients within two days of the entry being customs confirmed.
- Maintain a paperless desk and accurate electronic files per transaction.
- Follows current SOPs and assists in their updating process.
- Prepare ARL reports and GST statements on behalf of clients
- Prepare B2 corrections and submit to the correct B2 office when needed.
- Communicates clearly and effectively in a timely manner with all internal and external customers to resolve and prevent issues.

**MINIMUM REQUIREMENTS**:
**Skill Factors (education, experience, communication, technical, etc.)**
- High School Diploma.
- Certified Customs Specialist (CCS) designation with strong willingness to pursue CBSA Professional License.
- One (1) year previous Import experience in Customs or equivalent experience in Customs within Freight Forwarding.
- Excellent interpersonal communication skills for interaction with all internal and external customers; including but not limited to: CBSA, Sales team, forwarding agents and prospective business.
- Fast and accurate entry rating skills.
- Ability to learn new processes quickly.
- Ability to fluently read, write and speak English.
- Proficiency in Microsoft Word and Excel.

**Effort Factors (physical and mental demands)**
- Ability to identify and troubleshoot problems and ability to determine resolution.
- Strong workflow organizational skills.
- Ability to work independently with little or no supervision.
- Effective time management skills - ability to manage self, time, and priorities.
- Attention to detail and meticulous with the quality of work produced.

**Working Conditions**
- Works the standard schedule of 35 hours per week; however, job requirements will include additional and/or extended work time as the business dictates. This may include participating in the rotational overtime team schedule for evening and/or weekends approximately once a month (and is compensated accordingly).
- Job is performed in a temperature-controlled office environment.
- Individual is stationed at a desk for prolonged sitting periods in front of a computer screen and must be able to lift files, open filing cabinets and bend or stand as necessary.
- Duties for this job are primarily performed using telephone, standard office equipment and IT tools.

**Other**
- Attends all training as required including cross-training in other operational/departmental functions.
- Complies with Yusen’s Vision, Mission and Values (3C’s) and demonstrates the 9 Core Behaviors: Communication, Openness, Customer Focus, Reliability, Teamwork, Accountability, Problem-Solving, Continuous Learning, Proactivity.
- Understands and follows Kaizen standards and requirements.
- Understands and complies with all Health & Safety Policies.

Please note that this is a **HYBRID** position. A combination of on-site work and remote work is required.

We appreciate the interest of all applicants however only those invited for an interview will be personally responded to. NO AGENCIES PLEASE.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime

Supplem