Customer Service Project Coordinator

**Summary**

As a Customer Service Project Coordinator, you will be instrumental in enhancing customer satisfaction and streamlining service operations. Reporting to the Customer Service Manager, your core responsibilities will include utilizing your communication skills and phone etiquette to address customer inquiries effectively. Proficiency in CRM software, Microsoft Word, and Excel will support your data entry and analysis tasks. Bilingual abilities, particularly in Spanish, will be essential in serving a diverse clientele. Join our team to contribute to a customer-focused environment that values excellence and teamwork.

**Responsibilities**:

- Receives and responds promptly and professionally to all incoming inquiries for customer/product-related information from new and existing;
- Receives and accurately enters customer orders into computer system, paying special attention to custom orders and manages project through to completion, Keeps Customer informed of order status throughout project and contacts customer if order is to be delayed, providing explanation and new delivery date;
- Regularly reviews open orders and follows up on anticipated ready date, including backordered items for distribution Customers;
- Submits requests for quotes to Estimating, and responds to customer within 24 hours;
- Participates in technical product training and strives to learn the complete manufacturing process and art/graphics stages including pre-production, production and printing of all products;
- Available to provide back up to co-workers during absences to ensure continuous service to Customers;
- Supports the Sales team at all stages of the sales process, including, but not limited to liaison with plant management and production staff to co-ordinate the provision of sample products;
- Builds and maintains an effective and cohesive working relationship with all internal departments through constructive and open communication in order to ensure that positive internal teamwork leads to high levels of customer satisfaction;
- Maintains all related files in an accurate and current ensuring information is readily available for authorized individuals;
- Performs all other related duties as assigned.

**Experience**:

- Minimum High School graduation.
- Minimum 12 months related experience preferred
- Accurate alpha/numeric keyboarding skills
- Excellent diplomatic skills and professional demeanor, with customer service orientation
- Excellent level of confidentiality regarding sensitive business data
- Excellent ability to multi-task with good organizational and prioritization skills
- Excellent ability to adapt to a fast paced, changing work environment
- Excellent written and verbal communication skills (English); Bilingual in French an asset

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a positive impact on our customers' experience.

To apply, please submit your resume highlighting your relevant experience and qualifications.

We thank all applicants, however only those under consideration will be contacted. Accommodations for applicants with disabilities are available upon request.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Brampton, ON L6T 4B3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Call center: 4 years (required)
- Customer service: 4 years (required)

Work Location: In person