Patient Flow Clerk

**We believe that outstanding care starts with outstanding people.**

At Runnymede Healthcare Centre, we actively cultivate work-life balance and invest in the resources our staff need to do their best work.

Our award-winning hospital takes an inter-professional team approach to care. We provide comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. At Runnymede we have a single, clear purpose: improve the quality of life of every patient, every day.

**Posting #: PFC-0225**
**Posting Date: September 9, 2025**
**Patient Flow Clerk - Permanent Full Time**

**Position Summary**:
Reporting to the Manager of Access and Flow, Patient Flow Clerk will connect with patients upon admission to explain and sign Patient Service Agreement, to ensure proper room placement and service requests. They will assist Intake Coordinators with patient account registrations and other administrative tasks.

**Primary Responsibilities**:

- Coordinate Patient Service Agreement (PSA) signings and identify additional services requested.
- Communicate to the Finance Department (Patient Accounts) of room preference and services requested.
- Obtain signed Personal Health Information release consent forms and send to appropriate departments.
- Update patient accommodation and services on Meditech system.
- Obtain Notice of Assessment (NOA) from MC patients.
- Scan service agreements and other documents into Meditech, and file copies for backup.
- Collaborate with Clerical Associate on the PCU to validate patients’ Health Card and identify Power of Attorney (POA).
- Complete delegated administrative tasks at Patient Flow; pre-admission phone calls, scanning and uploading documents into Meditech, and archiving documents, etc.
- Communicate with Utilization Discharge Coordinators to confirm which patients should be charge for Co-Payment, and any change of status that may result in charges starting or stopping.
- Training new staff as needed.
- Regularly review processes to streamline tasks.
- Complete other duties as assigned by your supervisor/manager.
- College Diploma in Social Sciences or related experience in healthcare setting
- Minimum two (2) years’ work experience, preferably in a hospital setting
- Proficient using Windows Operating System, Microsoft OS, and Meditech
- Excellent interpersonal, customer service, and time management skills
- Flexibility to work under pressure in a fast paced environment
- Excellent verbal and written communication
- Able to work independently and in a team environment

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources.

Runnymede Healthcare Centre values inclusivity and diversity in the workplace. We encourage applicants from diverse backgrounds. We are committed to employment equity and providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities (AODA).

Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.

**Please be advised that in order to be eligible for employment at Runnymede Healthcare Centre, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment. Requests for exemption will be considered on a case-by-case basis in alignment with the Hospital’s obligations pursuant to the Ontario Human Rights Code.**

**Job Types**: Permanent, Full-time

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Application question(s):

- Do you have a College Diploma in Social Sciences or related experience in a healthcare setting?
- Do you have a minimum two (2) years' work experience, preferably in a hospital setting?
- Are you comfortable with a fully on-site work arrangement?
- Are you legally entitled to work in Canada?

Work Location: In person