Lead Dispatcher

2 weeks ago

Langley, Canada Maple Leaf Disposal Full time

Interested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Lead Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team focused, organized, and motivated individual Maple Leaf is the place for you. We are currently hiring for a Lead Dispatcher to work Monday to Friday.
- Able to lead a team of 4-5 dispatchers.
- Plan, organize routes and prioritize orders to meet customers needs, as well as maintain productivity and efficiency levels.
- Be responsible for the daily schedule, assign routes & equipment to drivers.
- Prepare and send out daily reports and ensure information is accurate.
- Be a problem solver with the ability to think fast with a solutions-based mindset.
- Collaborate with dispatch team, sales team and customers to facilitate successful and on-time service of pick-ups and deliveries.
- Communicate with drivers to meet deadlines and solve last minute issues to achieve and maintain high level of service with compliance of company’s safety plan, policies and procedures.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
- Data entry to ensure information accuracy in company’s dispatch system.
- Participate in leadership meetings and provide input & opinions.
- Able to work independently with mínimal to no supervision.
- Salary based on experience.
- Benefits available after 3 months.
- Must have knowledge of the Lower Mainland.
- Experience in waste industries is considered an asset.

**Requirements**:

- Experience with route planning and dispatch in an office setting.
- Experience with supervising dispatchers and or drivers.
- Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment.
- Energetic person who delivers personalized service, works well with diverse personalities, values and understands company-customer relationship is very important.
- Strong data entry and telephone skills; excellent verbal and written communication skills Proficient with Microsoft Outlook, Word and Excel.

Pay: $65,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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