Workforce & Reporting Analyst
6 days ago
**WHO ARE WE?**
The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.
GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world’s leading providers of reinsurance, primary insurance, and insurance-related risk solutions.
**YOUR ROLE**
**YOUR IMPACT**
- Performance Analysis-Continually analyze key performance metrics to identify trends, patterns on agent and operational areas of opportunity and collaborate with leadership to resolve them.
- Intraday Management-Monitor KPI as well as queue and agent activity real time and communicate with leaders to provide coaching for agents.
- Scheduling
- Own overall agent scheduling responsibilities, including, but not limited to the production and maintenance of optimized work schedules; vacation schedules; special event schedules; and bank time management.
- Forecasting
- Analyze past and future operational events to produce long term/short term/intraday forecast.
- Capacity Planning - Forecasting to plan for headcount requirements, shrinkage management.
**THIS IS YOU**
- Post-secondary Diploma or Degree
- 5+ years of experience in contact center or WFM experience
- Knowledge of industry related language and technology; as well as Contact Centre metrics, calculations, and the factors that influence their results.
- Proficient with WFM software such NICE inContact
- Expert level Excel knowledge
**WHAT YOU'LL GET**
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.
**WHY YOU WILL LOVE WORKING FOR GroupHEALTH**
Professional Development
We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us
Health & Wellness Benefits
We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.
Events and Socials
When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more
-
Workforce Analyst
1 week ago
Surrey, Canada Insurance Corporation of British Columbia Full timeWe look forward to hearing from you! **Position Highlights** ICBC's Workforce Planning and Optimization department in Surrey Guildford is seeking a temporary (6 months) Workforce Analyst to support continuous improvement of divisional business by providing statistical analysis and resource planning/staff modelling services for internal customers. We are...
-
Workforce Manager
1 week ago
Surrey, Canada Jacob Bros Construction Full time**Position Title**: Workforce Manager **Department**: Assets and Workforce **Last Updated**: August 2025 **Position Overview** The Workforce Manager serves as an operational lead for the hourly workforce, building relationships and addressing onsite concerns or issues. Their primary responsibility is to coordinate and support the hourly workers ensuring...
-
Coordinator, Workforce Optimization Staffing
2 weeks ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...
-
Business Intelligence Analyst
1 week ago
Surrey, Canada Cummins Inc. Full time**DESCRIPTION** We are looking for a talented Business Intelligence Analyst - Hybrid to join our team specializing in Marketing for our Distribution Business Unit in Surrey, BC or at one of our sites across Canada. **Job Summary**: Responsible for the preparation of Business Intelligence (BI) analyses and reports for key stakeholders. **In this role, you...
-
Data Analyst
7 days ago
Surrey, Canada Insurance Corporation of British Columbia Full timeWe look forward to hearing from you! **Position Highlights** Our Workforce Planning and Optimization department in Surrey Guildford is seeking a temporary (6 months) Business Insights Analyst II (Workforce Analyst) to support continuous improvement of divisional business by providing statistical analysis and resource planning/staff modelling services for...
-
Corporate Reporting Analyst
2 weeks ago
Surrey, Canada FortisBC Full timeAffiliation: MoveUP Employment Status: Full-Time Regular **Salary**: $3,550.00 bi-weekly Workplace Flexibility: No Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're...
-
Privacy Analyst
7 days ago
Surrey, Canada Invesco Full timeintelliflo is a global business that welcomes bold ideas and all points of view. Doing what matters inspires us, and we believe that we grow best - as people and businesses - by working together and always striving to get better without fearing failure. - We’re not looking for a ‘culture fit’. We want you to bring your unique skills and perspectives...
-
Financial Analyst
4 days ago
Surrey, Canada Monark Full timeSalary: **Role: Financial Analyst** As a financial analyst you will be performing the most complex financial analyses for a wide variety of projects including: business plans, financial analysis, merger and acquisitions data collection and analysis, and various other financial analyses on new products and programs. They are often required to lead projects,...
-
Financial Analyst 2
1 week ago
Surrey, Canada Powertech Labs Full timePowertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainable global energy future. Powertech has a global reputation for delivering transformative solutions in both the electric power industry as well as the transport sector. A...
-
Systems Analyst 2
3 weeks ago
Surrey, Canada FortisBC Full timeFortisBC Surrey, British Columbia, Canada Systems Analyst 2 Affiliation: MoveUP Employment Status: Full-Time Regular Salary: $3,104.00 bi-weekly Short-term Incentive Eligible: Yes Workplace Flexibility: No Posting End Date: Open until filled As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver...