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Tcat Case Manager

2 weeks ago

Toronto, Canada The Neighbourhood Group Full time

_**The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House**_

**JOB OPPORTUNITY Job# TNG2025-115**

**POSITION TITLE**:TCAT Case Manager
- Downtown East HART Hub

**DEPARTMENT**:Urban Health & Homelessness Services

**STATUS**:Regular Full-Time, CUPE 7797

**# HRS / WEEK**:35

**REPORT TO**:Supervisor, TCAT Case Management

**HOURLY RATE**:$32.92

**GENERAL DESCRIPTION**:This position is a member of the Urban Health and Homelessness Services department and will work collaboratively as member of the multidisciplinary team at the Downtown East Homelessness and Addiction Recovery Treatment (HART) Hub. The target client population are those with complex service needs (i.e. those experiencing homelessness, substance use, mental health, social service support needs and unemployment). The Regent Park CHC HART Hub is co-led with Fred Victor and the Downtown East Toronto Ontario Health Team (DET OHT). This HART Hub is designed to provide comprehensive support to individuals by offering primary healthcare, intensive case management, and other services. This Hub will operate using a Hub and Spoke model, with Spoke services available at eight partner locations. Working from a harm reduction and trauma informed perspective, case managers provide extensive direct one-to-one support, home visit, and telephone contact to assist participants in identifying and achieving self-determined goals. As a member of the HART Hub team, case managers can facilitate access to primary care and substance use care; mental health care and support services; supportive housing including shelter and transition beds; and social services including peer support, case management, and employment supports.

**MAJOR DUTIES**
- Conduct intake and assessment interviews with participants.
- Complete detailed assessment, coordination of supports, referrals and advocacy on health issues, substance use, mental health, financial, employment, housing, legal and social supports.
- Work with participants to identify and achieve self-directed goals
- Maintain ongoing support in the community, including home visits, office visits, accompaniments to appointments, and meetings in institutional settings.
- Monitor property issues (rent payment, health and safety, housing standards) and liaise with landlords as required
- Work collaboratively and develop strong partnerships with external service providers, such as withdrawal management services, hospitals, law enforcement agencies, and housing providers
- Connect clients with supports in the community based on their needs which will help them achieve and maintain stability, including support groups, life skills groups and social events
- Organize group programming that promotes well-being and recovery
- Support client engagement initiatives within the agency including the volunteer program and peer development initiative
- Intervene and deescalate crisis situations
- Engage in the active team case management and clinical consultation meetings
- Maintain accurate case management records and complete reporting required by funders and supervisor, adhering to PHIPA and TNG-SSCH policies.

**REQUIREMENTS & QUALIFICATIONS**:

- BA/B.S.W plus 2 years of experience in human services, preferably as a case manager or a combined equivalent of education, lived experience and/or significant related training.
- Minimum 2 years’ direct client experience working with individuals living with mental health, substance use issues, histories of trauma and homelessness
- Experience, alignment and commitment to harm reduction principles and practice
- Commitment to anti-racism and anti-oppressive practices
- Formal training in substance use and mental health is an asset
- Strong familiarity and commitment to trauma informed care
- Physically able to travel consistently throughout the city on transit
- Recent demonstrated knowledge and skills in assessment, crisis intervention and prevention, conflict resolution and negotiation skills
- Proficient with MS Office, and web-based data entry for case management and time/labour.
- Familiarity with TREAT and the administration of the OCAN is an asset

**Job Types**: Full-time, Permanent

Pay: $32.92 per hour

Expected hours: 35 per week

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person