Estimator, Collision Centre

2 weeks ago

Laval, Canada AutoCanada Inc. Full time

**Estimator **Collision Centre**
**BMW Laval**
**Laval, Quebec**

**BMW Laval** is looking for someone who is passionate about delivering exceptional customer service and to take ownership of administrative support to our Repair Facility team. Our fully equipped collision repair shops can handle your auto body repair needs. As the primary point of contact, you will play a critical role in terms of curating the customer experience. Leveraging your extensive knowledge of the vehicle repair process, you will deal directly with insurance partners and the Collision Centre team members to deliver an exceptional service to our valued clients.

**What We Offer**
- Competitive wages
- Ongoing training
- Clean working environment
- Fast paced, busy Collision Centre
- Up to date equipment
- Incredible and energetic work environment
- Benefits package

**Your Key Responsibilities**
- Serve as the primary point of contact to clients during the entire repair process.
- Examine and evaluate the client’s vehicle to determine the extent of damage including structural, body, mechanical, electrical and interior damage.
- Write comprehensive estimates and supplements for comprehensive OEM repairs.
- Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
- Set customer expectations of required processing procedures and communicate the repair plan.
- Update and inform clients on completion times, costs and any possible changes regarding the status of the repair process.
- Compliance with all corporate policies and procedures, proper repair procedures, legislative changes, and industry trends.
- Provide exceptional customer service to our valued clients.
- Demonstrate and champion a healthy and safe work environment.

**Your Capabilities and Credentials**
- Minimum of 1 year experience in a Collision Centre Estimator role.
- Ability to be professional and deliver exceptional service to clients.
- Excellent verbal and written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, self-motivated and resourceful.
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MS Office, SharePoint, etc.).
- Must possess a valid driver's license and a safe driving history.

**About Us**

Founded in 2006, AutoCanada started with 19 dealerships managed by our head office team out of a tiny office in Edmonton. Fast forward 15 years and we currently operate 63 dealerships in eight provinces and the United States. As anyone can tell you, with fast and significant growth comes growing pains and due to that, in the past we have experienced our share of changes.

We are in pursuit of an elite team to take our publicly traded, Canadian-born and raised company, to the next level in automotive excellence and, as the exciting industry of automotive continues to evolve, our story, and that of our 4,200 team members, will continue to transform.

INCC

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