Client Relationship Specialist

**About Bargains Group**:
The Bargains Group is an award winning Canadian owned and operated company founded in 1988. We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more. Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact

**About Kits for a Cause**:
Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America. Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program. They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner. We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time

**Client Relationship Specialist**

**Job description**

**About Bargains Group**:
The Bargains Group is an award winning Canadian owned and operated company founded in 1988. We are a wholesaler serving Retailers, Non-Profits, Charities and Social Service Agencies including Salvation Army, Canadian Mental Health Association, Red Cross, United Way Member Agencies, and thousands more. Over the past 30+ years, we have created a fast paced, purpose driven culture focusing on making a positive impact

**About Kits for a Cause**:
Kits for a Cause is a division of Bargains Group and is a Canadian-founded social enterprise that creates meaningful engagement for groups looking to give back while providing charities with essential supplies that they need across North America. Kits for a Cause connects individuals and companies to local charities and provides them with a tailored team building activity and/or corporate giving program. They make it fun, easy and accessible and ensure that the experience is turnkey, down to providing the handpicked essential items for each charity partner. We are a for profit for purpose company and are on a mission to make meaningful and impactful volunteer and donor engagement programs, one Kit at a time

**About the position**:
This role is an on-site position. You will be working at our flagship Toronto offices from Monday to Friday. We need an incredibly organized, self

**Responsibilities**:

- Place outgoing calls to dormant accounts to provide them with new product information and to refresh the client/business relationship
- Place follow up calls with customers when clarification of orders or details are needed.
- Process quotations using our systems and procedures.
- Place any follow up correspondence with customers and vendors as required.
- Ensure all orders are processed within customer’s timelines.
- Accurately enter all customer purchasing and billing information into our order system.
- Effectively communicate with vendors and BG associates regarding order status and resolution of any concerns or problems.
- Build relationships through creative and friendly follow-up to ensure our clients’ needs are being met beyond expectations
- Ensure all art work and required information is received and processed within all timelines for promotional products
- Responsible for meeting and maintaining performance objectives and goals.
- Participate in training classes and actively seek professional development.
- Staying current on promotional product trends, events, competitors, and vendors across Canada.
- Manage client contacts and interactions using a CRM system.
- Generate sales leads by understanding the not-for-profit sector, and filling the gaps that exist in regard to what prospective clients need so that they can achieve their goals
- Assist in other areas as required.

**Qualifications**:

- Post-secondary education in Sales/Business/Social Sciences or 4 years of sales experience, or a combination of the two (required)
- 2+ years experience with account management, relationship management and business development experience (required)
- 2+ years of experience using Microsoft Office, including Outlook (required)
- 2+ years of experience using a CRM database (required)
- Strong verbal and written communication skills.
- Strong decision making skills
- Ability to manage a pipeline of 20+ opportunities at any given time.
- Ability to prioritize and multitask in a fast-paced environment with tight turnaround times.
- Ability to adapt and be flexible to the needs of clients and the sector, while creating new relationships to generate sales
- Proven success in re-establishing dormant accounts.
- Purpose driven individual who understands the power of our program and the opportunity at hand; the more success