Current jobs related to Veterinary Office Manager - Parry Sound - Georgian Animal Hospital
-
Veterinary Office Manager
2 days ago
Parry Sound, Canada P3 Veterinary Partners, Inc. Full timeGeorgian Animal Hospital in Parry Soundis seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high quality care is provided to our patients and their people. Experienced RVTs encouraged to apply! People managers with...
-
Veterinary Office Manager
2 days ago
Parry Sound, Canada P3 Veterinary Partners Full timeGeorgian Animal Hospital in Parry Sound is seeking an enthusiastic full-time Practice Manager to join our amazing team to cover a maternity leave. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high quality care is provided to our patients and their people. Experienced RVTs encouraged to...
-
Veterinary Office Manager
2 weeks ago
Parry Sound, Canada Georgian Animal Hospital Full time**Job Overview** Are you the kind of leader who thrives in times of growth and change? If so, Georgian Animal Hospital may be exactly where you belong. We’re a busy, evolving clinic preparing for a well-deserved facelift to match the energy and dedication of our team. Our client base continues to grow, and with that comes both exciting opportunity and the...
-
Practice Manager
5 days ago
Parry Sound, Canada P3 Veterinary Partners Full timeGeorgian Animal Hospital in Parry Sound is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high quality care is provided to our patients and their people. Experienced RVTs encouraged to apply! People managers with...
-
Veterinary Receptionist
5 days ago
Parry Sound, Canada Parry Sound Animal Hospital Full time**Overview** We are seeking a friendly and reliable Veterinary Receptionist to join our dedicated team. In this role, you will be the first point of contact for clients providing exceptional customer service while managing the front desk operations of our veterinary clinic. You’ll assist with administrative tasks such as maintaining accurate patient...
-
Veterinary Receptionist
4 days ago
Parry Sound, Canada Parry Sound Animal Hospital Full time**Overview** We are seeking a compassionate and organized Veterinary Receptionist to join our dedicated team. In this role, you will be the first point of contact for pet owners and their beloved animals, providing exceptional customer service while managing the front desk operations of our veterinary clinic. Your ability to multitask and communicate...
-
Veterinary Front Office Manager
2 weeks ago
Owen Sound, Canada North Heritage Animal Hospital Full time**We are a non-corporate veterinary clinic looking to find a permanent full time front office manager. North Heritage is a friendly small animal veterinary clinic with a commitment to high quality veterinary medicine, compassionate client and patient care and a positive life/work balance for our team.** **In addition to being our primary contact for client...
-
Owen Sound, Canada National Veterinary Associates Full timeA leading veterinary service provider in Owen Sound, Ontario is seeking a Medical Director to join their team of animal professionals. This role offers industry leading compensation and the chance to manage a dedicated team in a supportive environment. Ideal candidates will have a DVM degree and a passion for exceptional pet care. This is a fulfilling...
-
Owen Sound, Canada National Veterinary Associates Full timeA leading veterinary service provider in Owen Sound, Ontario is seeking a Medical Director to join their team of animal professionals. This role offers industry leading compensation and the chance to manage a dedicated team in a supportive environment. Ideal candidates will have a DVM degree and a passion for exceptional pet care. This is a fulfilling...
-
Administrative Officer
1 week ago
Parry Sound, Canada Laviva Healthcare Inc Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Review and evaluate new administrative procedures - Delegate work to office support staff - Establish work priorities and ensure procedures are followed and deadlines are met - Carry out administrative activities of establishment - Administer...
Veterinary Office Manager
2 weeks ago
**Position**: Veterinary Office Manager
**Hospital**: Georgian Animal Hospital
**Location**: Parry Sound, Ontario
**Job Type**: Full-time Employment
**Position Overview**: Georgian Animal Hospital in Parry Sound is seeking an enthusiastic full-time Veterinary Office Manager to join our amazing team. The Veterinary Office Manager will provide onsite leadership and oversight of the veterinary health care team to ensure that high quality care is provided to our patients and their people. Experienced RVTs encouraged to apply People managers with experience in the veterinary industry, dentistry (dental), retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply. If you inspire others, and are searching for an opportunity to lead - search no further
**Veterinary Office Manager Job Duties**:
- Provide onsite leadership and oversight of the veterinary health care team in order to maximize overall business performance of the hospital
- Lead the continuous improvement of the quality of customer service and medical care
- Ensure smooth communication throughout a client’s visit. Work alongside the Medical Director to resolve client concerns
- Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines
- Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
- Meet client needs for timely veterinary care. Tracks new clients/patients, frequency of visits, and achieves predetermined goals for appointment and surgery fill rates
- Ensure team has sufficient and appropriate resources to deliver exceptional patient care.
- Understand and help manage the financial drivers of the hospital
- Ensure Cost of Sales as a percent of revenue is in line with budget. Maintain reasonable levels of inventory and put plans of action in place to eliminate bulk ordering and expired goods
- Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
- Work with Regional Manager and Medical Director to prioritize equipment and facility needs. Assist with sourcing and purchasing as needed
- Prepare financial, bookkeeping, and accounting reports
- Keep financial records and establish, maintain and balance various accounts using manual and computerized bookkeeping systems
- Follow and adhere to the monthly schedule authorization and predict staffing needs. Verify that the financial health of the Hospital supports planned new hires
- Act as a positive role model, using a collaborative approach and assuming positive intent. Set others up for success and foster open, proactive, and cooperative relationships
- Collaborate with Regional Manager and Medical Director to recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork and high moral standards
- Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
- Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives. Hold the team accountable on job responsibilities and deliverables
- Review feedback with Regional Manager from data management and reporting platforms. Implement actionable strategies to elevate patient care and capture revenue in areas such as bonding rates, reminders and forward booking
- Ensure that fee schedules are current, revenue category budgets are achieved, and shorts are investigated. Monitor fee capture and discounting to ensure reasonable and appropriate value
- Consistently uses the resources available (Vet Success, PIMS, ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including, but not limited to, asset purchases, new hires, rate changes, and conflict resolution
- Work with Home Office to ensure that all voluntary and mandatory controls, standards, requirements, rules & regulations are followed & any training needed is conducted (Employment Standards, CVO, AAHA, WHMIS, OHS, Xray etc)
- Ensures the hospital team is able to succeed in their duties by providing coaching, development, training, mentorship and education as required
- When Reception coverage is needed: the Practice Manager will assist with clerical and reception duties, client and in-patient intake and discharge duties, schedules, appointments, answers questions, and maintains front office and exam room flow.
**Qualifications**:
- A minimum of two years of experience providing onsite leadership and oversight of a veterinary or medical health care team is preferred
- Education and training in business administration preferred
- In-depth understanding of Human Resources and proven experience
