Restaurant Manager

**Join Our Team at Sooke Harbour House**

Are you passionate about creating and delivering exceptional hospitality experiences? Sooke Harbour House, a distinguished 28-room hotel located on Vancouver Island, is hiring a full-time server. We uphold the highest standards of care for our employees, viewing each team member as a valuable asset. Whether your expertise lies in guest services, housekeeping, culinary arts, or kitchen support, we are seeking individuals committed to working in a collaborative environment. If you possess excellent communication skills, a positive attitude, and a dedication to excellence, we encourage you to apply.

Benefits Include:

- Competitive wages
- Staff discounts
- Staff meals
- Extended medical and dental benefits
- A serene work environment with breathtaking water views, access to Whiffin Spit Park
- A caring and purposeful workspace
- Future growth opportunities in a family-oriented setting
- Emphasis on mental health and maintaining a professional yet supportive and inclusive atmosphere for employees

**JOB TITLE: Assistant Restaurant Manager**

**REPORTS TO: Food & Beverage Manager**

**DUTIES AND RESPONSIBILITIES**
- Lead by example, supporting the team and embodying the values and standards of Sooke Harbour House while inspiring excellence in every member of the service team
- Coordinate and oversee the flow of service ensuring that guests receive impeccable service from the moment they arrive until they depart
- Set and maintain ambiance for all aspects of dining and the guest experience. This will include but is not limited to music, room temperature, lighting and external sound levels.
- Oversee assignment of sections and responsibilities to servers, ensuring equitable distribution of tasks and optimal guest coverage throughout the dining room.
- Coordinate, oversee and uphold applicable operational budget strategies including but not limited to labor and inventory.
- Coordinate and assist on daily operation of the wine program.
- Hiring, training and mentoring servers, providing guidance on service techniques, menu knowledge, and guest interaction skills.
- Coordinate F.O.H weekly schedules while ensuring compliance with BC government standards.
- Conduct daily pre-shift meetings with F.O.H colleagues, expertly conveying information about daily fresh sheets, pairings, 86’d items and special events.
- Forecast guests' needs and preferences. Offer tailored recommendations and ensure that all requests are handled promptly and professionally, meeting or exceeding guest expectations without fail.
- Monitor the pacing of service, constantly adjusting timing to ensure that guests receive an unrivaled dining experience without feeling rushed or neglected.
- Handle guest inquiries, feedback, and special requests with tact, diplomacy, and elegance, seeking to exceed expectations and resolve any issues promptly and effectively.
- Ensure that all areas of dining reflect the highest standards of cleanliness, organization, and ambiance at all times.
- Oversee managing reservations, host guidance, seating and table allocation, and available guest preferences to optimize table utilization and guest satisfaction.
- Oversee the smooth and efficient completion of all F.O.H opening and closing duties including but not limited to cashouts, inventory management and additional related managerial duties as needed.
- Stay abreast of industry trends, market dynamics and competitor offerings. Strategize accordingly to maintain a competitive edge.
- Stand and walk for extended periods of time and have the ability to lift upwards of 50 lbs.

**Qualifications**
- Minimum of 3~5 years of experience as a Restaurant manager or in a similar role within a fine dining restaurant
- Strong leadership and management skills to lead and motivate a team of F&B.
- Ability to train, mentor, and develop staff.
- Excellent organizational and multitasking abilities.
- Attention to detail to ensure high standards of service and accuracy in administrative tasks.
- Exceptional customer service and interpersonal skills.
- Strong problem-solving skills to handle escalated guest issues effectively.
- Proficiency in Restaurant management software and
- Effective verbal and written communication skills.
- Ability to communicate clearly with guests and staff from diverse backgrounds.
- Friendly and welcoming attitude.
- Team-oriented and supportive of colleagues.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $60,000.00 per year

Expected hours: 30 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Restaurant management: 2 years (preferred)

Work Location: In person