Csr (Customer Service Representative)

6 days ago

Cambridge, Canada Conestoga Insurance Brokers Limited Full time

**Company Information**

At Conestoga Insurance, we recognize that your insurance needs, either personalorcommercialare unique and we tailor our insurance solutions to meet your needs.

We’ve been servicing insurance customers all over the province of Ontario for the past 40 years.

Whether you prefer to do business online, in person, or over the phone, our multi-facet service approach will adapt to the needs of your busy lifestyle.

Our company is a family business. We specialize in personal service and know the importance of speaking to a real person when you call. We are recruitng for the following position.

**Role Summary**

A Customer Service Broker, RIBO licensed, with strong customer service skills and the ability to carry out duties for our personal & commercial insurance clients. This full-time, 1 year contract position, is available at our Cambridge, Ontario office. Base pay depends on job-related skills, knowledge and experience, and the role is eligible for a discretionary bonus.

**Duties and Responsibilities**
- Policy changes for personal and commercial clients.
- Taking & reporting claims for personal and commercial clients.
- Taking payments for all clients.
- Shared responsbility for answering phone calls.
- Meeting with clients to review coverages in person.
- Reviewing client renewals and possible re-writing to new markets.
- Discussing coverage options with clients, providing information on new and changing coverages.
- Operating in a paperless environment. Familiar with Power Broker, broker management system and Applied Rating System an asset.
- Invoicing of policy changes, new business and renewals.

**Qualifications and Skills**
- RIBO licensed, customer service broker
- Proficient in Microsoft Office
- Familiar with Power Broker & Applied Rating Systems an asset
- Working in a paperless environment
- 3-4 years customer service experience
- Strong customer service and telephone skills

This is a one year contract position. To apply, submit your cover letter and resume.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $45,000.00-$50,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Ability to Commute:

- Cambridge, ON N3H 3N8 (required)

Work Location: In person

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