Customer Service Representative

4 days ago

Coquitlam, Canada Leavitt Machinery Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for a highly organized **Customer Service Representative** to join our team in **Coquitlam, British Columbia.** As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure our customers receive excellent service. This will include working in our CRM, answering mainline phones, and handling customer inquiries.

**Essential Duties & Responsibilities**

As the Customer Service Representative, your key responsibilities will include:

- Handle a high volume of incoming calls for all main phone lines
- Utilize CRM to pass leads to Account Managers
- Develop a comprehensive understanding of active clients and product offerings
- Ensure compliance of standards within the department to ensure a consistent and positive customer service experience
- Provide general administrative support for the Operator Training department
- Assist with completing registrations and following up on client feedback as needed
- Provide coverage for Account Managers as needed, including vacation coverage

**Required Skills & Qualifications**
- At least two years of related customer service experience, including experience servicing customers over the phone
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is a strong asset
- A confident, helpful, and customer-oriented phone presence
- A customer-focused mindset and excellent verbal and written communication skills
- Excellent organizational skills and high attention to detail
- Ability to thrive in a dynamic, fast-paced work environment

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Company cell phone and laptop
- Ongoing professional development opportunities

The base pay range for this role is: $49,500 to $55,000 per year, depending on experience.

This is a **remote**role based in **Coquitlam, British Columbia.**

LeavittMachinery

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