Scheduling Coordinator

**Scheduling Coordinator**

**WHATS IN IT FOR YOU, YOU ASK?**
- Part of a **FAMILY**.
- **FUN-LOVING, POSITIVE **and **ENCOURAGING** atmosphere.
- **CELEBRATE **in Company Events (Pizza lunch, Cake, Birthdays, Anniversaries, spirit wear, contests etc.)
- Canada’s **#1** **LEADER** in the Stairlift Industry - proudly serving our customer’s needs since 1992
- **COMPANY BENEFITS, 3 WEEKS** vacation**, PAID** time-off, on-site parking**, CASUAL DRESS ATTIRE**
**WE ARE SEEKING**:
**WHO WE ARE**:
Acorn is a fun and friendly environment where your work here matters. We pride ourselves in the care we give to support all of our customer’s needs

Acorn Stairlifts Canada Inc., has become the leader in our industry. We are the largest supplier of stairlifts sold directly to our clients, and are the largest independent straight stairlifts manufacturer of the world. The key to our success is simple. We utilize Hi-tech systems and processes to ensure a simple to use; yet high quality product is produced.

**WHAT YOU’LL BE DOING**
- Planning daily travel routes for technicians based on drive times, service times, client availability, and inventory levels
- Calling clients to schedule appointments for work needing to be completed
- Assist the tech support team with scheduling of service calls
- Update the installation schedule within the company’s internal system
- Track installers on GPS to ensure a timely arrival time to customer homes
- Print drawings form CAD and add them to our customer files
- Ensure that all documents are signed and uploaded properly (Payment Plan, Quote Sheet, Funding paperwork, and pictures of installations)
- Ensure daily coordination with sales admin to ensure that all paper work is signed and received
- Update the sales team with customer files on hold for a duration of time without a deposit and all cancelled sales
- Communicate bookings of hotels/flights and other travel with the installations supervisor as required
- Tracks shipments of special orders coming from the UK/Burlington office for installation
- Track the arrival of stock shipments to each installer ensuring it matches the installation dates provided to the customers, re-schedule with customer as required
- Other duties as assigned/required
**WHAT YOU HAVE**:

- An outstanding personality and positive attitude
- Ability to build relationships and work well with all levels in the company
- Demonstrated organizational and time management skills
- Strong geographical knowledge of the GTA area
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Professional demeanour and polished telephone communication skills
**QUALIFICATIONS**
- A secondary diploma and related experience
- 2+ years’ experience scheduling or booking appointments
- 2+ years of mapping experience
- Strong interpersonal skills
- Proficiency in Microsoft Office, Google Chrome and Windows
- Excellent verbal and written communication skills
- Bilingual (French) is an asset
**CORE VALUES**

**Quality**: products we make and sell, and the services we provide

**Unity**: working together as one team

**Integrity**: acting responsibly and honestly to deliver on our promises

**Caring**: about our customers, each other, and the wider community

**Ambition**: taking pride in all we do and striving to improve

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $46,000.00-$48,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:

- Monday to Friday
Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

- How many years of scheduling experience do you have?