Planning and Development Permit Issuer

ABOUT US

The City of Spruce Grove is a fast growing, dynamic city committed to building and maintaining a fiscally responsible community that serves our residents, attracts visitors, and promotes future growth.

The “Values, We Live By” are accountability, communication, leadership, integrity, and respect while we work towards maintaining a work/play balance.

We are an organization that cares, an organization that is committed to our city and committed to you. The City of Spruce Grove is committed to public service, where everyone feels empowered to contribute their best work. We believe that by working together in a spirit of collaboration and respect, we can achieve great things.

THE OPPORTUNITY

This is a full-time permanent position with a salary range of $55,491.80 - $65,956.80.

RESPONSIBILITIES
- Process and issue trades permits (electrical, gas and plumbing) and small building permits.
- Create electronic files for CM9, as required.
- Answer, direct and track inquiries from customers.
- Provide Planning work unit support including notifications and advertisement placements in newspaper.

Act as the Lead PDPI for key topic areas as assigned including, but not limited to: records management, inspections, CityView and Portal, FOIP, small building permits, office management, new construction, licencing, etc which includes maintaining a high level of expertise to support and train other PDPIs.
2. Customer inquiries and support
- Maintain tact, composure, and diplomacy in dealing with clients, customers, builders and contractors and address customer concerns in a timely manner.

3. Payment management
- Process refunds.
- Ensure balanced daily cash out and reconciliation.

4. Safety Codes inspection bookings, file management and reporting
- Schedule and manage all inspections for building, gas, plumbing and electrical permits, working closely with Safety Codes Officers.
- Prepare monthly reporting on contracted inspections for billing.
- Communicate changes in inspection schedules to inspectors and customers.
- Ensure the life cycle process of inspections, reports, extension letters, permit services reports, inspection scheduling and occupancy is completed.
- Support the Supervisor of Safety Codes in areas including communication with contracted Safety Codes Officers, the annual audit, or the Quality Management Plan.
- Monitor and manage all current and past safety codes files.
- Ensure file closure of all safety codes files.
- Maintain records in CityView and CM-9 in accordance with Department Records Management Plan.
- Management permit services reports (PSRs) and distribute daily through mail.
- Prepare, verify, and distribute identified Safety Codes reports monthly.
- Ensure all times lines set out by the City Uniform Quality Management Plan are met.

5. Other Duties
- May provide back up for other Permit Issuers or Supervisor of Administration.
- Understand and adhere to City policies, procedures, and standards, whether written or implied, as amended from time to time.
- Contribute to a positive safety culture by always acting in a safe manner and complying with City safety policies and procedures for staff and contractors.
- Act as a steward of the City's Corporate Culture by following the “Values, We Live By”.
- Perform other job-related duties.

QUALIFICATIONS

REQUIRED QUALIFICATIONS:

- Post Secondary school Diploma and/or Certificate in Business Administration or a related field.
- Minimum of two (2) years experience in an office administration or equivalent position.
- Minimum of one (1) year experience of front-line customer service.
- Strong customer service orientation and the ability to build positive, productive business relationships.
- Strong verbal and written communication skill, with diplomacy and tact to deal with diverse groups of clients.
- Ability to analyze and interpret administrative procedures, regulations, legal documents, and legislation.
- Enhanced knowledge of Microsoft Outlook, Word, Excel, Teams, and PowerPoint.
- Ability to work both independently as well as within a multifaceted team environment.

ASSET QUALIFICATIONS:

- Knowledge of municipal government processes.
- Knowledge of the Freedom of Information and Privacy Act (FOIP).
- Municipal Affairs required, can be obtained after hire.

CONDITIONS OF EMPLOYMENT

CONDITIONS OF EMPLOYMENT:

- Criminal Record Check Clearance.

WORKING ENVIRONMENT:

- Monday to Friday.
- Hours of Work: 8:30am to 4:30pm.
- Overtime may be required.
- Working in an office environment.
- First point of contact for residents and other clients.

NEXT STEPS

WHY WORK FOR US?
- Competitive annual salary
- Pension
- Medical & Dental Benefits
- Life Insurance
- Wellness Initiatives
- Work/Life Balance
- Recognized General Holidays
- Leave Options
- Flexible Work Arrangements
- Perks
- Positive Work Atmosphere
- Employee Awards
- Volunteer and Fundraising Opportunities
- Professional Development

Company

City of Spruce Grove

Location