Customer Experience Representative

4 days ago

Bramalea, Canada Air Liquide Full time

**How will you CONTRIBUTE and GROW?**

A customer experience representative, or CER, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CERs are genuinely excited to help customers. Customer feedback is priceless, and these CERs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

KEY RESPONSIBILITIES

Coordinates logistics and participates to stores replenishments: identifies and sells to the customer the shipping method that allows meeting customer requirements.

**__________**

**Are you a MATCH?**

REQUIRED EDUCATION & QUALIFICATIONS
- Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
- Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM
- Skills: good written and oral communication in French and English; has working knowledge of welding processes and/or products.
- Experience: 2 to 5 years of experience in a call center environment

OTHER COMPETENCIES
- Knowledge of the gasses/welding/industrial industry
- Customer service/Sales experience/Phone experience
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

**Job Types**: Full-time, Fixed term contract

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

  • Customer Service Representative

    4 days ago

    Bramalea, Canada BMO Financial Group Full time

    69 Bramalea Road Bramalea Ontario,L6T 2W9 Bramalea Main Branch Brampton, Ontario Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO...

  • Customer Service Representative

    2 days ago

    Bramalea, Canada BMO Financial Group Full time

    69 Bramalea Road Bramalea Ontario,L6T 2W9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    8 hours ago

    Bramalea, Canada BMO Financial Group Full time

    69 Bramalea Rd Bramalea Ontario,L6T 2W9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall...

  • Customer Experience Representative

    1 week ago

    Value Buds Bramalea City Centre, Canada SNDL Full time

    Work LocationValue Buds Bramalea City CentreAbout the RoleAbout Value BudsValue Buds is one of Canada's largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering...

  • In Field Marketing Representative

    1 week ago

    Bramalea, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • Summer Student

    2 days ago

    Bramalea, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health.Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning...

  • Inside Sales Representative

    7 hours ago

    Bramalea, Canada Air Liquide Full time

    **Company presentation** A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific...

  • District Manager Customer Installations

    1 week ago

    Bramalea, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The primary purpose and function of the position is to ensure that proper maintenance is performed on the Onsite Plants in the Eastern Region of Canada: Ecolution VSA, HollyFrontier HPX, Irving VSA and AvCell VSA. The incumbent is responsible for coaching and leading the Plant Operators to guarantee the safety and...

  • Agent Accounts Receivable

    2 weeks ago

    Bramalea, Canada Air Liquide Full time

    **How will you CONTRIBUTE and GROW?**: The main object and purpose of this position is to support Sales and Customer Service teams by making it possible to provide credit services to customers, maintain good relationships with them and contribute to the financial health of Air Liquide Canada’s organization, while promoting ALC’s safety and quality...

  • Retail Assistant Store Manager

    2 days ago

    Bramalea, Canada Tip Top Tailors Full time

    _**Grafton Apparel believes everyone deserves to look great! We fit your body, your budget, your style and with the confidence you get when you look and feel great!**_ Want a career with a successful Canadian company? Let’s chat! - **What we can offer you**_; - Comprehensive benefit package including dental care, extended heath care, life insurance, and a...