Administrative and Customer Service Support

3 days ago

Laval, Canada Teledyne Technologies Inc. Full time

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

**Job Description**:
Job Summary

Administrative and customer service support

Primary Duties & responsibilities

Overall day to day coordination and support with the responsibilities in specific areas listed below:

- Ensure communication with customer for RMAs
- Enter RMA information in SAP system
- Prepare quote for unit repaired
- Prepare shipping documents to return the units to the customer
- Request HTS code for new and existing product
- In accordance with procedures, perform Global Trade Compliance verifications for all shipments (ITAR- GTC)
- Purchase office supplies
- Create purchase requisition for Engineering group
- Track shipments from Laval to the customer
- Communicate with customers for shipping instruction
- Other duties as required

Requirements
- College diploma in Administration/Supply Chain/accountability or related discipline
- Experience with SAP
- Strong attention to detail and ability to multi-task
- Experience in a small business environment is an asset
- Bilingual
- strong verbal and written communication skills in French and English language
- Working knowledge of MS office (Word, Excel, Outlook)

Commis expédition et réception

Sommaire:
Administration et support au service a la clientèle

Responsabilités:
Coordination et soutien au jour le jour avec des responsabilités dans les domaines spécifiques énumérés ci-dessous:

- Assurer la communication avec les clients pour les RMA
- Effectuer l’entrée de données pour les RMA dans SAP
- Préparer les soumissions pour les unités réparés.
- Communiquer les instructions d’expédition aux clients et préparer les documents d’expédition
- Faire les demandes de code tarifaire HTS pour les nouveaux produits et ceux existant
- Effectuer la vérification des expéditions en conformité avec nos procédures (Itar-GTC)
- Effectuer l’achat de la papeterie
- Préparer les réquisitions d’achat pour l’ingénierie
- Effectuer le suivi des envois à nos clients
- Toutes autres taches demandées

Exigences
- Diplôme d’Études Collégiales en administration/chaine d'approvisionnement ou discipline relié au poste
- Connaissance de SAP est un atout
- Être multi-tâches et désir de s’impliquer dans l’entreprise
- Expérience en petite entreprise est un atout
- Être bilingue français et anglais, écrit et oral
- Connaissance pratique de la suite MS Office (Word, Excel, Outlook)

Eligible to be certified to examine, possess, and transfer items under the Canadian Controlled Goods Program and legally authorized to work in Canada

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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