Technical Analyst

The Ministry of the Solicitor General, Ontario Provincial Police, and the Communications & Technology Services Bureau are seeking a qualified individual to join our Unit. In this exciting, rewarding and challenging opportunity, while reporting to the Manager, Technology, Security & Implementation and under the group leadership of the Team Lead (Senior Technical Analyst), you will provide technical support, analysis, expertise, advice and recommendations which utilize complex technology for improvements to the Ontario Provincial Police, Municipal Police Services, Ministry and front line operational processes and systems in a 7/24 environment.

About Us:
The Ontario Provincial Police (OPP) is one of North America's largest deployed police services with more than 5,800 uniformed officers, 2,400 civilian employees and 830 Auxiliary officers. We provide essential services that ensure the safety and security of the people of the Province of Ontario. The OPP is a division of the Ministry of the Solicitor General, the largest operational ministry in the province with a presence in every community across Ontario. We are the largest police service in Ontario and the second largest in Canada.

The Communications and Technology Services Bureau (CTSB) is comprised of more than 1,000 dedicated uniform and civilian professionals who possess a wide variety of backgrounds, expertise, and technical skills. The challenge of meeting the needs of a provincial police service with over 9,000 uniform civilian members in a province as vast as Ontario is significant. Despite this, CTSB members have risen to the occasion and will continue to surpass expectations in meeting the needs of a diverse, geographically deployed OPP workforce.

ITTS personnel are engaged in an array of dynamic, technology-focused activities and initiatives. These include project management, systems coordination, technical analysis, service desk support, geomatics, business intelligence, telecommunications installation/support, programming, procurement and administration, to name a few. Through the essential products and services we deliver, we support the OPP in meeting its mandate of providing efficient and effective frontline policing across Ontario.

The OPP Values promote always doing the right things for the right reasons, by:

- Serving with PRIDE, PROFESSIONALISM and HONOUR.
- Interacting with RESPECT, COMPASSION and FAIRNESS.
- Leading with INTEGRITY, HONESTY and COURAGE.
**What can I expect to do in this role?**:
You will provide technical support, analysis, expertise, advice and recommendations which utilize complex technology for improvements to the Ontario Provincial Police, Municipal Police Services, Ministry and front line operational processes and systems in a 7/24 environment.
**How do I qualify?**:**
Mandatory**:

- Ability to pass an OPP background/ security investigation.
**Knowledge, Skills and Abilities**:
Understanding of network concepts such as Virtual Private Network (VPN) hardware and software; firewalls, routing, Virtual Local Area Networks (VLAN) and ability to troubleshoot network related issues.

Knowledge of hardware troubleshooting such as diagnosing power, and hardware issues on servers and other equipment, ability to perform components replacements and interface with vendors for support.

Knowledge of Active Directory (AD) and related tools, Domain Name Servers (DNS), Dynamic Host Configuration Protocol (DHCP), scripting languages such as Powershell and other command line tools, remote device administration, MS SQL database server maintenance.

Interpersonal, written and oral communication skills.

Demonstrates effective time and project management skills to work effectively under pressure and organize work.

Interest and ability to quickly learn new technologies and adaptability to meet emerging organizational requirements.

Problem solving skills to make decisions by determining backup procedures and disaster recovery plans; recommending ways to improve the capacity and performances of the network (e.g. new hardware configuration, new software); making recommendations on feasibility of requests for new features and additional network services; and decision-making capabilities when working independently. Demonstrates discretion and sound judgement when dealing with sensitive user or organization content or law enforcement/legal issues.
**Additional Information**:
Ensure that you read the job description to make sure you understand this job. Even if you don't meet every requirement in this job description, we still encourage you to apply.

At this time, all employees working in congregate living settings are required to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

Employees who do not provide proof of full v