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Lead Server

2 weeks ago

Barrie, Canada Friday Harbour Resort Full time

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.
Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.
If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.
Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

Role Summary
The Lead Clubhouse Server will report to the Nest leadership team and will be responsible for serving and sometimes preparing alcohol and/or non-alcoholic beverages and food. The Lead Clubhouse Server must interact with customers, collect money, take orders, and serve drinks and food. The Lead Server will also be responsible for opening and closing the restaurant and are required to delegate tasks to the team. The Lead Clubhouse Server is also responsible for assisting with liquor control procedures.

**Responsibilities**:

- Responsible on a scheduled basis overseeing the opening and closing of the restaurant
- Lead shift briefings and delegate tasks to colleagues including section assignments, bill discrepancies and cash remittances
- Create a before and after shift checklists for colleagues
- Take orders from customers and ensure these are executed
- Serve food and beverages in accordance with standards and in a professional, courteous manner
- Collaborate with the Food and Beverage leadership to develop and carry out ideas and procedures to continuously improve department performance
- Work with the leadership team to ensure that associates are trained and clearly understand their job roles, responsibilities, and performance expectations
- Address guest concerns, requests or issues
- Cut floor plans for the restaurant
- Assist leadership with scheduling
- Maintain and encourage colleagues to follow the uniform etiquette
- Maintain and organize the liquor and beer storage rooms
- Have in-depth knowledge of the menu selections to accurately answer guest questions
- Communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary requirements and all allergies
- Inspect the cleanliness and presentation of all china, glass and silver prior to use
- Clean designated areas, in accordance with procedures, morning/evening routines and hygiene requirements
- Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items
- Clean and refill cruet and condiment sets
- Ensure that flowers and table decorations are fresh and comply with standards
- Set tables to standards, ensuring that all items used are clean, undamaged and in a good state of repair
- Ensure sideboards on stations are adequately stocked with replacement cutlery, linen or other established needs, be they food or equipment
- Anticipate guest service needs including asking questions of guests to better understand and act on their needs
- Actively listen and respond positively to guests’ questions, concerns and requests using property specific process to resolve issues, delight and build trust
- Clean tables and ensure they are cleaned as soon as it is apparent that customers have finished their food or drink with an acceptable balance between speed, yet allowing customers to finish their meal without feeling rushed
- Assist in relieving colleagues for their breaks
- Ensure that customers are correctly charged, present the bill and take payment from the customer, in accordance with the procedures of the establishment
- Must be able complete and send out EOD, daily sales & labour, and gratuity reports
- Complete weekly one on one meetings with staff
- Assist team members to ensure proper coverage and prompt guest service
- Follow appropriate procedures for serving alcohol
- Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption including disinfecting hands prior to handling food
- Welcome and acknowledge each guest with a smile, eye con