Office Manager

2 weeks ago

Surrey, Canada Starleaf Immigration & Consulting Inc. Full time

**Overview**

**Responsibilities**
- Manage case processing and office operations, including updating clients and answering phone calls with professionalism and courtesy.
- Oversee appointment scheduling and ensure efficient client flow within the office.
- Maintain accurate client records and manage filing systems in an organized manner.
- Perform clerical duties such as typing, proofreading documents, preparing cases, managing overall operations and preparing reports as needed.
- Utilize QuickBooks for managing office finances, including invoicing and tracking payments.
- Provide exceptional customer support to clients, addressing inquiries, client follow-ups and resolving issues promptly.
- Collaborate with staff to ensure seamless communication and coordination of services.
- Implement office policies and procedures to enhance operational efficiency.
- Manage marketing campaigns and lead the team to help create content for social media.
- Update client records, noting follow-up activities, communication outcomes, and next steps.
- Support efforts to convert leads into closed sales through persistent and professional follow-up.

**Requirements**:

- Previous experience in an office management role within an immigration office setting is preferred.
- Strong proofreading skills to ensure accuracy in documentation and correspondence.
- Excellent phone etiquette with the ability to communicate effectively with clients and team members.
- Experience with QuickBooks, CRM, Adobe, Docusign or similar accounting software is highly desirable.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.
- Ability to provide outstanding customer support while maintaining a professional demeanour at all times.

We look forward to welcoming an enthusiastic Office Manager who is committed to providing exceptional service and contributing to the success of our team

Pay: From $3,466.00 per month

Additional pay:

- Bonus pay
- Commission pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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