Compliance and Service Level Coordinator

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre. Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

Reporting to the Senior Manager of Enforcement Services, the Compliance and Service Level (“CSL”) Coordinator position is responsible for monitoring and ensuring that Department established service levels are consistently met. This role is tasked with maintaining consistency within the Enforcement Services Division, including Animal Services, By-Law and Parking enforcement..

The CSL Coordinator position is a fast paced, multi-dimensional position that is involved in the operation and assists with supervision of the Enforcement Services Division. This position will take the lead on delivery of school enforcement and special projects.

The CSL Coordinator is expected to work with the Town’s enforcement staff to manage response to complaints received by the Enforcement Services Division. Strong inter-personal skills, varied communication techniques and supervisory control are used to lead, motivate and encourage staff.

Specific duties for this role include, but are not limited to:
- Develop training manuals, flowcharts or the resources to assist staff with by-laws and enforcement processes;- Work with the supervisors to assign staff to specific duties/patrols/special projects to cover all functions and areas of enforcement;- Coordinate service level response for special (school zones, waterfront etc.) ensuring adequate staff resources;- Ensure consistency with training of new staff and offers guidance to current Officers;- Develop and build individual onboarding and Divisional training plans;- Assist in developing and maintaining Divisional Standard Operating Procedures (SOP) to promote consistency in enforcement within the community amongst all officers;-
- Ensure that officers are trained on proper investigation techniques and are gathering all necessary evidence to ensure a reasonable prospect of conviction when by-law charges are commenced;- Recommend targets and monitor ongoing staff task lists to ensure the Division is meeting established departmental service Levels, flagging outlying files to supervisors as needed for additional action ;- Act as delegate for supervisors as required, overseeing enforcement staff in their absence;- Coordinate the use and maintenance of Enforcement fleet vehicles;- Develop, make recommendations and implement changes guided by metrics for the Division utilization AMANDA, in collaboration with the Application Support Clerk ;- Oversee and make recommendations to the supervisors on file assignment to highlight challenges and outstanding files;

Who You Are

You are knowledgeable about and work in compliance with all workplace safety regulations, standards, and practices. You perform work in a safe manner and encourage and support others to do the same. You identify risks and implement ways to mitigate those risks to ensure employ