Medical Secretary/receptionist

2 weeks ago

Ottawa, Canada Rideau-Rockcliffe Family Medicine Full time

Rideau-Rockcliffe Family Medicine is a family medicine practice of seven family physicians located at 595 Montreal Road, Ottawa, ON K1K 4L2.

We are looking for friendly, professional, efficient, and self-motivated individuals to join our team as part-time permanent medical secretaries/receptionists providing shared coverage of our after-hours clinics. Each after-hours clinic is worked alongside one physician.

We are fully computerized and use the Telus PS Suite EMR.

**Hours**:
After hours clinic shifts are as follows, with the shifts to be split between two individuals:
Mondays through Thursdays: 4-8 pm

Saturdays: 8 am to noon

**Duties include**:

- Greeting patients and checking them in in a timely, professional, and friendly manner
- Booking, cancelling, and rescheduling appointments for physicians
- Answering a multi-line telephone, triaging, transferring calls or taking and sending electronic messages to the appropriate person
- Dealing with patient inquiries and screening these for the nurses, physicians, and clinic manager
- Maintaining confidential electronic medical records and appropriately documenting in them
- Updating patient charts and contact information
- Billing and collecting payments from patients for non-OHIP covered services
- Faxing, scanning and uploading medical documents into the EMR and messaging the appropriate physician(s) to review it.
- Obtain reports from hospitals or labs from consultations or tests as needed
- Distributing all incoming mail to the appropriate staff and posting outgoing mail
- Managing a high volume of physician-assigned tasks
- Supporting and communicating with physicians, nurses, and other admin to keep the clinic running smoothly
- Shredding confidential documents as needed
- May be asked to participate in the processing of referrals by the physicians for tests and specialist consultations.
- Assist in training other staff members in the above duties when needed
- Other clinic administrative duties as required

**Qualifications**:

- Completion of high school or equivalent. A college diploma or certificate or specialized courses for medical office administration is an asset.
- Medical receptionist/secretary experience
- Knowledge of medical terminology and anatomy an asset
- Bilingualism (French and English) is an asset

**Computer literacy**:

- Must be proficient with using computers
- Excellent typing speed and accuracy
- Experience with PS Suite EMR is an asset

**Essential Qualities/Skills***:

- Ability to prioritize and multi-task and to work under pressure in a fast-paced environment
- Excellent customer service skills
- Excellent verbal and written communication
- Strong organizational skills, attention to detail, and accuracy is a must
- Professional, responsible, and reliable
- Approachable and helpful attitude
- Ability to work independently, proactively, and with a team

**Pay**:

- Starts at $16/hour.

**Job Types**: Part-time, Permanent
Part-time hours: 8-20 per week

**Salary**: From $16.00 per hour

Schedule:

- 4 hour shift

Application question(s):

- Have you completed a Medical Office Administration program?

**Experience**:

- medical secretary/medical office assistant: 1 year (preferred)

**Language**:

- French (preferred)

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