Current jobs related to Customer Success Manager - Toronto - Swoop
-
Customer Success Manager
2 weeks ago
Toronto, Canada AgencyAnalytics Full timeCustomer Success Manager Application Deadline: 2 January 2026 Department: Customer Success Employment Type: Permanent Location: Remote Canada Compensation: $60,000 - $90,000 / year Description We're seeking a Customer Success champion to service the North American customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit,...
-
Customer Success Manager
6 days ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
-
Customer Success Manager
1 week ago
Toronto, Canada Tayo Full timeWe’re looking for a mid-level customer success manager to join our team.A Customer Success Manager (CSM) plays a pivotal role in enhancing customer experiences and fostering long-term client relationships that drive business success. As a Customer Success Manager, your primary responsibility is to ensure customers achieve their desired outcomes while using...
-
Manager, Customer Success
6 days ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Manager, Customer Success (Maternity leave contract) Join to apply for the Manager, Customer Success (Maternity leave contract) role at Prophix Get AI-powered advice on this job and more exclusive features. Prophix...
-
Manager, Customer Success
1 week ago
Toronto, Canada Prophix Full timeManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixManager, Customer Success (Maternity leave contract)Join to apply for the Manager, Customer Success (Maternity leave contract) role at ProphixGet AI-powered advice on this job and more exclusive features.Prophix is a...
-
Manager of Customer Success
4 days ago
Toronto, Canada CrowdRiff Full time**What’s CrowdRiff?** Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti,...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
-
Customer Success Manager
2 weeks ago
Toronto, Canada Dye & Durham Corporation Full timeCustomer Success Manager Department: Sales Employment Type: Permanent - Full Time Location: Toronto Reporting To: Regional Director, Account Management Description The Customer Success Manager (CSM) will play a critical role in ensuring clients achieve maximum value from Dye & Durham’s products and services. Acting as a trusted advisor and primary point of...
-
Customer Success Manager
3 weeks ago
Toronto, Canada Prophix Full timeCustomer Success Manager Prophix is a fast-growing global leader in financial performance management. We develop Prophix One™, a Financial Performance Platform that improves decision‑making speed and accuracy. The Customer Success Manager reports to the Manager, Customer Success, and works with internal and external clients to ensure customer success and...
Customer Success Manager
2 weeks ago
**Location**: Toronto (Hybrid: 3 days per week in office)
**About Swoop**
Swoop for Advisors focuses on supporting Accountants, Bookkeepers and Financial Directors to easily identify ways for their clients to save, invest and grow. Advisors can utilize Swoop's technology, specialist funding teams and customer success team to source the best funding opportunities for their clients, all while educating themselves and their team to identify opportunities and market their new services to their client base.
**Position Overview**
We're seeking a dynamic Customer Success Manager who thrives at the intersection of relationship building and cutting-edge technology. This isn't just about maintaining accounts -- it's about empowering accounting professionals to become funding heroes for their clients while building a career at the forefront of FinTech innovation. If you're someone who lights up at the thought of helping advisors transform their practice and genuinely believes technology should make people's lives easier, we want to hear from you.
**As a Customer Success Manager, you'll be the catalyst for advisor transformation**:
- **Champion advisor success** - Serve as a trusted partner for accounting firms, ensuring they feel supported and empowered to leverage our platform to deliver exceptional value to their SMB clients
- **Build relationships that last** - Develop deep, authentic partnerships with your portfolio of accounting firms that drive retention, loyalty, and long-term customer lifetime value
- **Be the product expert** - Master Swoop's technology and service offerings inside and out, becoming the go-to resource for advisors navigating technical challenges and uncovering new opportunities
- **Protect and grow revenue** - Monitor partner health with a keen eye, identify churn risks before they materialize, and proactively introduce solutions that expand our footprint within each firm
- **Bridge worlds seamlessly** - Collaborate with sales, marketing, and operations teams to resolve issues quickly and optimize every touchpoint of the advisor experience
- **Drive strategic impact** - Provide regular insights and reporting on partner relationships to senior leadership, shaping the future direction of our advisor channel
- **Fuel advisor growth** - Help accounting professionals achieve their goals while simultaneously strengthening their relationship with Swoop, creating a virtuous cycle of success
**About You**:
- **Relationship builder extraordinaire** - You have natural charisma and strong interpersonal skills that help you build rapport quickly and maintain trust over the long haul
- **Pressure performer** - You've proven your ability to handle complaints, escalations, and difficult conversations with professionalism, resilience, and a solutions-driven mindset
- **Commercial mind with heart** - You possess genuine commercial acumen and can identify upsell opportunities without ever feeling pushy -- because you truly believe in the value you're delivering
- **Self-starter with team spirit** - You're confident working independently and taking initiative, but you're also a supportive team player who lifts others up
- **Battle-tested professional** - Prior experience in B2B Customer Success, Account Management, or Partner Management roles, ideally within Accounting Firms, Technology/SaaS, or Financial Services
- **Financially fluent** - Familiarity with business funding, lending, or financial services is a strong plus, helping you better understand the goals and challenges of our partners’ clients
- **Tech-savvy operator** - Familiarity with CRM tools (e.g., HubSpot) to manage customer data and workflows efficiently
- **Proactive problem solver** - You think on your feet, offer creative resolutions under pressure, and see challenges as opportunities to add value
- **Growth mindset champion** - Ready to take on new challenges, spot growth opportunities, and set an example for others to learn from
**Benefits**:
- 5 weeks holiday annually
- Competitive salary & short term incentive structure
- Employee Healthcare benefits plan
- Have a say in how the business evolves and scales
- Work within a transparent, friendly and collaborative culture
- Limitless challenge and scope for development
- Employee Discounts
- Flexible working (3 days in office)
**Recruitment process summary**:
2. Round 1 Interview
3. Round 2 Interview (Practical presentation)
**How to Apply**
Swoop is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
**Swoop in the media**:
Pay: From $80,000.00 per year
**Benefits**:
- Company events
- Extended health care
- Paid time off
- Stock options
- Wellness program
Application question(s):
- Do you have any experience or familiarity with business funding?
**Education**:
- Bachelor's Degree (required)
**Experience**:
- B2B sales, Account Management
