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Key Account Manager

4 weeks ago

Leamington, Canada Nature Fresh Farms Inc Full time

Nature Fresh Farms is a Leamington-based greenhouse company with facilities in Leamington, ON and Delta, OH as well as Laredo, TX. Our company and its innovative, dynamic team is expanding every day, growing new plant varieties and introducing cutting-edge ideas and practices to the fresh produce industry. However, at Nature Fresh, we don’t just grow plants - we also grow people. Our team is passionate about bringing the highest quality products to consumers, but it is also committed to creating an inspiring, diverse, and team-oriented workplace environment that everyone can enjoy. Nature Fresh Farms is a recognized leader within the greenhouse farming industry - join our team and help us continue to grow
- We are currently seeking an applicant to join our team and fill a full-time Key Account Manager position for our Sales Department in Leamington, ON.

**Job Description**:

- Reporting to the Director, Sales the Key Account Manager will be responsible for acquiring several job specific duties (as outline below), including, and not limited to expanding and maintaining a designated portfolio of sales accounts. This role involves increasing company revenue and profit by generating sales from new and existing customers. They will also work with sales channels to raise awareness of Company offerings and initiate new business ventures to increase market share and meet fiscal goals.

Job Specific Duties
- Building, developing, and maintaining a portfolio of accounts with a primary focus on growing the Nature Fresh Farms brand to achieve long-term success through personalized KPIs that will be created, reviewed, and updated regularly.
- Negotiating contract terms of agreement and pricing.
- Growing top and bottom-line sales & profit and developing new business within defined objectives and parameters.
- Creating and developing positive relationships with current and all store customers.
- Responsible for resolving major conflicts that will affect future growth of the account and providing solutions to customers in a timely manner.
- Ensuring that admin maintains a clear communication regarding client needs with internal departments such as Marketing, Logistics, Warehouse, Procurement, Farm, Suppliers and Management.
- Reviewing account reports sent by Sales Administrators on an ongoing basis and evaluating outcomes with retail partners.
- Collaborating with other departments to ensure business goals are understood and met.
- Setting and tracking sales accounts targets/budgets with the Director, Sales, and Account Administrators.
- Working alongside marketing department to develop reports and presentations for meetings.
- Analyzing data and reports (internally and 3rd party) to anticipate trends, demand levels and cater new product offerings to key partners.
- Actively contributing towards a variety of projects, trade shows, workshops, and other Sales team initiatives.
- Attending trade shows, work shops and exhibitions in an engaging and outgoing level to stay up to date with industry trends.
- Setting up meetings annually with retailer partners to go over yearly reviews and discuss new opportunities for the year ahead.
- Staying in tune with your customers needs and understanding the competitive landscape which includes regular store visits as well as utilizing 3rd party support such as Field Agent and other merchandising support.
- Supporting Sales Administrator when they are unavailable to communicate to internal teams or retail partners.
- Other duties as assigned.

**Qualifications**:

- 2-3 years of sales account management experience required.
- Experience at successfully selling multiple product/service lines with a demonstrated ability to close sales transactions.
- Previous experience working in greenhouse, produce or the food manufacturing industry are definite assets.
- Ability to build and maintain lasting relationships with customers, key business partners, and other stakeholders through timely delivery, follow-up, initiative, and communication.
- Very high degree of confidentiality and integrity required regarding all aspects of the business.
- Exceptional communication abilities, active listening skills and written communication skills.
- Skilled at assessing client needs, developing proposals, and delivering solutions.
- Excellent negotiation and diplomacy skills, with a high degree of tact and persuasiveness.
- Strong problem identification and problem resolution skills.
- Displays strong initiative and able to work independently with little direction, within a fast-paced environment.
- High level of proficiency with Microsoft office software packages, including Excel skills.
- Valid license and passport with the ability to travel to the U.S. or internationally as required.

Working Conditions
- Most of the day is spent in an office environment.
- Works Monday-Friday, with occasional Saturdays and holidays as required. Hours may fluctuate according to business needs. May be required to work a