Inside Sales Representative

**Inside Sales Representative**

**Who we are.**

We’re really proud of the supportive culture we’ve created in the workplace. We’re looking for influential people who can contribute to our culture of highly engaged employees who take pride in their work - and most importantly, enjoy it.

**The role.**

The Inside Sales Representative role is a vital part of our sales team, overseeing a sales pipeline, handling custom printed packaging projects, and growing an existing book of business. This role is responsible for driving sales, developing relationships with existing and new customers, and ensuring a high level of customer satisfaction. You will work closely with other departments to deliver packaging solutions that meet client needs while promoting the company's products and services.

**Responsibilities.**
- Qualify inbound sales opportunities and manage them all the way from the initial point of contact to the closed won or closed lost stage.
- Handle incoming orders for new and existing customers, ensuring accurate details are captured and processed in Business Central. Ensure orders are processed timely and follow up on order statuses.
- Proactively reach out to new and existing customers to introduce our packaging products and services, identify opportunities, and drive sales.
- Prepare and deliver accurate quotes, pricing, and proposals for customers based on their requirements. Collaborate with internally teams to ensure quotes meet customer needs.
- Manage custom printed packaging projects, collaborating with our other departments such as graphic design, pre-press, finance, and shipping to ensure a smooth process for the customer.
- Build and maintain strong relationships with clients through regular communication and follow-up. Ensure customer needs are met and any issues are resolved promptly.
- Keep account information up to date when new contacts/information received.
- Maintain accurate records of customer interactions and sales activities using CRM software. Provide regular sales activity reports to management and track sales targets.
- Develop in-depth knowledge of the company’s packaging solutions, including materials, design options, and customization possibilities, to effectively advise clients.

**Requirements.**
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Experience in sales, packaging, or the food processing industry is an asset.
- Ability to work independently and in a team environment.
- Computer proficiency.

**What we value.**
- Be yourself: Everyone has strengths, don’t lose them.
- Cross team collaboration: we’re stronger together.
- We’re problem-solvers; we search for solutions.
- We value your input. See something wrong, say something.
- Using common sense and critical thinking is a necessity.
- We support the team, however and whenever we can.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Application question(s):

- Are you able to commute to our address (14480 Knox Way, Richmond) Monday to Friday from 8am - 4:30pm? Please note that we are not transit accessible, and this is a 100% in-office role.

**Experience**:

- Customer Service: 2 years (preferred)
- sales: 2 years (preferred)

**Language**:

- Fluent English (required)

Work Location: In person

Expected start date: 2025-07-21