Client Service Manager

2 weeks ago

Edmonton, Canada Paladin Security Full time

Client Service Manager

In order to be effective, the Client Service Manager must thoroughly understand the business operation, the strategic priorities, the culture and the competition. The selected applicant will work closely with the Branch Manger, Scheduling department, Human Resources team and Safety Management to drive the business imperatives to provide a safe & fair work environment for employees, to grow the business profitability and retain and grow the client base.
- Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
- Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
- Supports Human Resources to ensure sufficient resources are available to meet the company’s obligations.
- Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
- Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio. Prepares Key Performance Indicator reports for regular review with clients, as applicable.
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
- Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
- Ensures invoices are accurate based on employee hours and client bill rates.

Paladin Security: Making the World a Safer and Friendlier Place because we
**CARE**

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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