Customer Service Rep

1 week ago

Milton, Canada AmerisourceBergen Full time

- What you will be doing
PRIMARY DUTIES AND RESPONSIBILITIES:_
- Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery
- Communicate with multiple external and internal customers
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
- Maintain accurate information regarding backorders
- Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required.
- Responsible for customer account setup and customer file maintenance
- Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations
- Other tasks as assigned

The Customer Service Representative will also be assigned other duties and tasks as required from time to time.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:_
- Post-secondary education or equivalent in a related discipline;
- 0-2 years experience in a customer service role;
- MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:_
- Strong work ethic, sense of responsibility, high level of attention to detail;
- Proactive customer focus;
- Ability to work in a team and independently as well as with mínimal supervision;
- Ability to multi-task in a fast paced environment;
- Self-starter, efficient, organized;
- Capable of consistently producing high quality work under pressure and in a timely fashion;- Strong proficiency in order entry systems;
- Excellent problem solving ability; and
- Mandatory ability to communicate clearly in English and French required.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:
Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy
- exemption/accommodation._

Accessibility Policy
- AmerisourceBergen is committed to fair and accessible employment_
- practices. When_
- requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment._

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