Property Manager

**About Us**:
St. Clare’s Housing is a non-profit housing provider dedicated to creating safe, affordable, and supportive housing for individuals and families who have experienced homelessness. We operate 7 apartment buildings in Toronto’s downtown core, working in solidarity with tenants to ensure long-term, successful tenancies. Our team is committed to social justice and driven by the belief that housing is a human right.

**Why Work with Us?**
- **Competitive Pay**: We are a living wage employer.
- **Employer-Paid Benefits**: Comprehensive medical benefits covered 100% by the employer.
- **Meaningful Impact**: Work in a values-driven organization committed to social justice and tenant well-being.
- **Supportive Work Environment**: Join a team that values your contributions and offers opportunities for growth.

**ACCOUNTABILITY**

The Property Manager is accountable to the Senior Property Manager.

**SUMMARY OF POSITION**

The Property Manager is responsible for steering the ship of the building. This requires knowing the building intimately, supervising its cleaners and maintenance staff, coordinating with trades, and making sure you take a proactive approach to capital repairs and improvements. The property manager also works as part of team to keep tenants housed by coordinating move ins and doing timely and accurate rent collection and subsidy administration. Where appropriate, the Property Manager will work in collaboration with the Community and Partnership Co-Ordinator, the referring agencies and other employees of the building to assist the tenants in the development of a vibrant and healthy tenant community.

**DUTIES**

The duties of the Property Manager fall under the following categories:

- **Financial Management**
- Bookkeeping_
- Cooperate with the bookkeeper in areas where their respective responsibilities complement and, of necessity, overlap;
- Cooperate with the organization’s Auditors when necessary;
- Rent Collection_
- Receive rent and make deposits;
- Issue late payment notices to tenants;
- Prepare arrears reports for the Board;
- Administer the lease and Arrears Policy with respect to delinquent accounts;
- Issue rent increase and other notices to members
- Spending_
- Ensure all expenditures, including payroll expenditures, are authorized according to the building’s spending policy;
- Administer the building’s petty cash fund.
- Subsidy Program_
- Administer subsidy program in accordance with program guidelines.

**2. Property Management**
- In co-operation with the Maintenance Coordinator, assist in the planning and monitoring of preventative and corrective maintenance programs.
- Ensure that routine maintenance is being carried out and inform the maintenance worker and the Board of any shortcomings in this area.
- Receive and direct maintenance work requests.
- Retain and supervise tradesmen and contractors with proper authorization.
- Ensure that maintenance and inventory records are established and maintained.
- Administer service and utility contracts.
- Key Control
- Coordinate maintenance-related aspects of move-ins and move-outs (unit inspections, repairs, cleaning, etc.), following the Vacancy Policy.
- Regular walkthroughs of the building with maintenance staff.

**3. Corporate Services**
- Prepare reports for Board meetings as required;
- Assist the Director of Property Management in the implementation of policies and procedures;
**4. Personnel**
- Assist in the hiring and dismissal of maintenance and temporary staff in conjunction with, or as delegated by, the Director of Property Management
- Supervise permanent, temporary or part-time personnel.
- Participate in the performance evaluations of other staff.

**5.Property Management Office Administration**
- Filing (both manual and computer);
- General office management

**6.Community Development**
- Assist the Community and Partnership Co-ordinators in the establishment and overseeing of mechanisms whereby all tenant concerns are registered and dealt with appropriately;
- Assist the Community and Partnership Co-ordinators in the establishment of an effective communication process so that tenants are aware of what is going on in the building
- Works in collaboration with the Community and Partnership Co-ordinators to supervise the after hours staff.

**Qualifications**:

- Experience in property management or related field, ideally in affordable housing or social housing sectors.
- Strong knowledge of building systems, repairs, and maintenance procedures.
- Excellent interpersonal skills and experience working with vulnerable populations, including those facing mental health challenges, addiction, and trauma.
- Strong organizational and budgeting skills.
- Ability to handle emergency situations calmly and efficiently.
- Familiarity with Toronto housing regulations and health/safety standards.
- Proficiency in MS Office and property management software.
- Knowledge of RGi

**Working Conditions**:
1. Location: The Prope