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Technical Writer
2 weeks ago
**About the Role**:
**Grade Level (for internal use)**: 10
**The Team**:
The technical documentation team designs and publishes user guides, client communications and website content for S&P Global Market Intelligence. We are part of the product management team. Our content helps communicate the value of new S&P Global Marketplace products to the market and assists with client retention.
**Responsibilities and Impact**:
As a Technical Writer you will be responsible for creating content that helps our clients maximize the value of our robust financial data content and delivery platforms including data feeds, Cloud, and API solutions. You will advocate for our customers, developing a deep understanding of their business needs and the use cases for our products, and develop documentation that anticipates user questions and explains how to gain value from our products.
You have the opportunity to directly influence our clients’ user experience with S&P Global Market Intelligence products by developing high-quality technical documentation. You will be part of a team that supports pre-sales efforts and collaborates with product management and our client service team to provide the best support possible for our customers.
Develop documentation plans for product and content releases
Produce user guides, technical guides, release notes, database schema diagrams, website content, data dictionaries, and related content
Estimate, plan, and prioritize work to meet product delivery schedules and to ensure development of accurate content
Work closely with product managers, product owners, and Agile development teams during the development cycle
Develop effective working relationships and build consensus among multiple stakeholders
Work with product management, client support, and the commercial team to continuously improve content based on client and internal feedback
Contribute to monthly client newsletter
S&P Global states that the anticipated base salary range for this position is $61,846 to $110,130. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications.
In addition to base compensation, this role is eligible for an annual incentive bonus.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.
**What We’re Looking For**:
**Basic Qualifications**:
- At least 3 years of experience in technical writing
- Bachelor’s or Master’s degree in technical communications, English, or related field
- Clear, concise writing style
- Expert-level English grammar and mechanics
- Sufficient technical acumen to work with database, Cloud, and API technologies
- Ability to explain complex financial data concepts to multiple audiences
- Primary tools: Microsoft Word, Excel, Adobe Acrobat Pro, Visio, SnagIt, SQL Server Management Studio, Snowflake, Adobe Experience Manager
**Additional Preferred Qualifications**:
- Knowledge of financial industry, accounting principles, and financial concepts
- Experience with HTML and website content management systems
- Experience with relational database concepts and SQL query language
- Experience with API and/or Cloud technologies
- Experience with Python
- Experience with rapid and iterative software development methodologies (Agile preferred)
**Right to Work Requirements**:
This role is limited to persons with indefinite right to work in the United States.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligenc
