Administrative Coordinator

**You belong at Day & Ross.**

Administrative Coordinator
Full-time
Burnaby, BC

The _**Administrative Coordinator**_ is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. This position is responsible for customer service, booking appointments, processing brokers’ pay and other administrative projects.

**How You’ll Help**
- Interpret Bill of Lading/POD information and accurately update the AS400/Centerline System to create and/or revise an existing probill.
- Rate and Audit the rates to ensure billing is accurately invoiced
- Assign the accurate bill to customer in the AS400/Centerline System
- Release and/or update errors with EDI (Electronic Data Interchange) files into Billing Queue
- Scan and index Bills of Lading and Proof of Delivery documentation into DataMagine/Server
- Extract various reports from the AS400/Centerline system, validate information for accuracy and action items as required
- Release invoices from system within established guidelines
- Validate, create and/or update Customer Master accounts and set invoice options according to established protocols
- Track non-standard customer invoice requirements
- Escalate issues within established guidelines to ensure accurate invoicing
- Investigate reoccurring invoice issues to get to the root cause. Work with all levels of the business, as well as, external customers to implement sustainable solutions
- Collaborate across internal departments to ensure invoices are created/updated accurately within the timelines set forth by the business
- Maintain positive customer relationships; both internally and externally
- Exhibit leadership at all times, be accessible and approachable to all Billing Team members
- Other related duties may be required to support the Administration Team

**Your Skills & Experience**:

- Minimum of secondary education
- Post-secondary education in business administration or related field, an asset
- A suitable combination of education and experience may be considered
- Minimum one year experience in an office environment
- Previous Transportation experience is preferred
- A suitable combination of education and experience may be considered
- Excellent verbal and written communication skills
- Computer skills - accuracy, MS products; AS400 experience, an asset. Must possess the ability to learn new software
- Demonstrated interpersonal and customer relationship skills
- Strong analytical and problem solving skills, particularly numerical
- Detail orientated with the ability to work accurately in a high volume, fast paced environment.
- English, other languages an asset
- Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC V3N 4S2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Transportation: 1 year (preferred)

Work Location: In person