Patient Support Assistant

Company Biography
Orillia Soldiers’ Memorial Hospital (OSMH) is located in the City of Orillia - a beautiful community nestled along the shores of Lake Simcoe and Lake Couchiching. Orillia offers an environment where a health work/life balance is easy to achieve as exceptional urban amenities, natural resources, points of interest, and recreational opportunities abound.

People have always been OSMH’s greatest strength. Our committed team has helped our community for over a century. We offer an environment where each individual works interdependently towards common goals: we value Trust, Courage and Teamwork. We are an organization where individuals’ contributions are valued and there are many opportunities for personal growth and development.
Position Summary
The Patitent Support Assistant (PSA) provides support to clinical teams both on-site at the Hospital as well as providing support at the COVID-19 Testing Centre.

**PRIMARY RESPONSIBILITIES**:

- Provides non-clinical support to front-line team members on-site at OSMH as well as at the COVID-19 Testing Centre
- Assists with wayfinding and portering within the hospital and will be deployed to various geographical areas across the hospital as the need arises at the discretion of the Program Manager.
- Greets individuals including patients and visitors, conduct a verbal and/or written screening, and ensuring individuals who are entering the Hospital and Testing Centre are donning masks, practicing hand hygiene and any other infection control measures as required.
- The PSA wears droplet personal protective equipment (PPE) which includes gown, gloves, and mask at times, as directed by the healthcare team. Additionally, the PSA must be able to withstand a significant amount of walking, standing, and general movement.

**Customer Service**:

- The PSA is responsible to provide a high degree of service to patients, visitors, staff and physicians
- Responsible for the safe and efficient movement of patients via a wheelchair, stretcher or bed

**Wayfinding**:

- Transport patients/visitors needing assistance via wheelchair dispatched by a staff person
- Assist patients/visitors in navigating through the department (bathroom locations, nutrition centre, etc.)

**Patient Transportation**:

- Respond to call for assistance with patient transportation by stretcher using the information provided by the staff person
- Confirm patient identifiers prior to all patient transportation tasks

**Qualifications**:
**Education**:

- Ontario Secondary School Diploma (OSSD) or equivalent required
- First Aid Certificate considered an asset

**Experience**:

- 1-2 years of customer service experience required
- Experience in a healthcare environment would be considered an asset

**Competencies**:

- Demonstrated ability to be highly motivated and flexible with the ability to adapt quickly to new situations/challenges,
- Demonstrated ability to organize and prioritize workload and multitask under pressure,
- Demonstrated attention to detail and a strong commitment to quality
- Demonstrated ability to work both independently and as a productive team member,
- Demonstrated the ability to provide excellent customer service to all patients and system stakeholders
- Demonstrated knowledge of infection control practices,
- Demonstrated ability to attend work on a regular basis
- Flexible availability to work varied shifts (days, evenings, nights and weekends).
- Must be a self-starter with a positive nature, pleasant disposition, a can-do attitude and be a strong team player
- Excellent verbal/written communication skills
- Effective problem solving and critical thinking skills
- Must maintain confidentiality pertaining to patients and staff
- Adherence to policy and procedures related to health and safety and patient safety
- Ability to push and pull wheeled equipment and moveable carts
- Physical demands include:

- Able to lift, push and pull heavy loads (up to 60 lbs.)
- Repetitive light and heavy lifting
- Extensive walking throughout the shift
- Frequent standing throughout the shift

**Other**:

- Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.

Our Employees Enjoy
- a professional practice environment
- a collaborative atmosphere with emphasis on teamwork
- wellness initiatives
- continuing education grants
- employee recognition and assistance programs
- a competitive salary and benefits package
- equal opportunities for growth and development

Employment Equity
Accomodation in the Workplace
Orillia Soldiers’ Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the