Service Writer/parts Person

3 days ago


Red Deer County, Canada Excel Repair Full time

**Job Overview**
We are seeking a dedicated and knowledgeable Service Writer to join our team. In this role, you will serve as the primary point of contact for customers seeking heavy duty repair services. Your expertise in mechanical knowledge and customer service will be essential in ensuring a smooth and efficient service experience. You will be responsible for communicating with customers, understanding their needs, and coordinating with technicians to provide accurate service recommendations.

**Duties**
- Greet customers as they arrive and assess their heavy duty service needs.
- Document customer concerns and relay information to the service technicians.
- Provide detailed estimates for repairs and services based on customer requests.
- Maintain accurate records of customer interactions, transactions, and service history.
- Handle cash transactions and process payments efficiently.
- Follow up with customers regarding the status of their vehicles and ensure timely communication throughout the repair process.
- Foster strong relationships with customers to encourage repeat business and referrals.

**Skills**
- Previous experience is highly preferred.
- Mechanic experience or strong mechanical knowledge is essential for understanding customer needs.
- Excellent customer service skills to ensure a positive experience for all clients.
- Familiarity with heavy duty repair processes and terminology.
- Strong cash handling abilities to manage transactions accurately.
- Ability to work in a fast-paced environment while maintaining attention to detail. Join us in delivering exceptional heavy duty service while building lasting relationships with our customers

Pay: $30.00-$35.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person



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