Service Writer

1 week ago

Red Deer, Canada Parts for Trucks Full time

Parts for Trucks is a leading heavy-duty truck repair shop, committed to providing top-notch service and repair solutions for all makes and models of heavy-duty trucks and trailers. Our team of highly skilled technicians and service professionals' pride themselves on delivering exceptional customer service and maintaining the highest standards of quality in the industry.

We are seeking a dedicated and detail-oriented Service Writer to join our team. The Service Writer will be the primary point of contact for our customers, responsible for managing service requests, providing estimates, and ensuring smooth communication between customers and our repair team. The role requires excellent organizational skills, strong communication abilities, and a thorough understanding of heavy-duty truck repair processes.

**Responsibilities Include**:

- Great customers and offer excellent customer service from intake to release of their vehicles.
- Create detailed and accurate service orders based on customer input and vehicle condition.
- Provide clear and accurate estimates for labor, parts, and additional services.
- Communicate with customers to explain service recommendations, answer questions, and provide updates on repair status.
- Coordinate with the repair team and shop foreman to ensure timely completion of services.
- Maintain detailed records of services performed, parts used, and customer communications.
- Handle customer inquiries, complaints, and concerns professionally and efficiently.
- Ensure all necessary paperwork is completed accurately and on time.
- Ensure that services completed for customers meet company quality standards.
- Invoice and collect payment from customers for services rendered.

**Qualifications**:

- High school diploma or equivalent; additional technical training in automotive or diesel repair/technology is a plus.
- Previous experience as a Service Writer, or in a similar role in a heavy-duty truck or automotive repair shop.
- Strong knowledge of heavy-duty truck systems, components, and repair procedures.
- Excellent communication and interpersonal skills.
- Proficient in using computer systems and software for service management.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills.

We offer a competitive compensation package, including group benefits, retirement savings plan, employee assistance program, and stable employment. Earnings will be commensurate with qualifications and experience.
- Parts for Trucks is an equal opportunity employer. We value a diverse and inclusive workplace and are committed to equitable hiring practices._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Location**:

- Red Deer, AB (required)

Work Location: In person

  • Service Writer

    4 days ago

    Red Deer, Canada Woody's RV World Full time

    Woody’s RV World Red Deer is looking for a full-time RV Service Writer. **Minimum Requirements**: - Excellent customer service skills - Proficient computer skills - Ability to work unsupervised - Must be organized and self-motivated - Possess strong written and verbal communication skills - Motivated team player with a strong sense of commitment to the...

  • Service Writer

    2 weeks ago

    Red Deer, Canada Brandt Full time

    Brandt is currently seeking a Service Writer for our **Red Deer, AB** location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. Duties & Responsibilities - Fields internal and external customer inquiries to the Service Department - Opens...

  • Service Writer

    1 week ago

    Red Deer, Canada Woody's RV World Full time

    Woody’s RV World Red Deer is looking for a full-time RV Service Writer. **Minimum Requirements**: - Excellent customer service skills - Proficient computer skills - Ability to work unsupervised - Must be organized and self-motivated - Possess strong written and verbal communication skills - Motivated team player with a strong sense of commitment to the...

  • Service Writer

    3 days ago

    Red Deer, Canada Steves Livestock Transportation Blumenort Ltd Full time

    **WHO WE ARE** BVT Truck & Trailer Repair, a division of Steve’s Livestock Transport, is a diverse mechanic shop specializing in repairs and maintenance for all types of trucks and trailers as well as custom aluminum fabrication. We have now grown into three locations to serve our customers in Blumenort and Brandon, MB as well as Red Deer, AB. We are...

  • Service Writer

    2 days ago

    Red Deer, Canada Woody's RV World Full time

    Woody’s RV World Red Deer is looking for a full-time RV Service Writer. **Minimum Requirements**: - Excellent customer service skills - Proficient computer skills - Ability to work unsupervised - Must be organized and self-motivated - Possess strong written and verbal communication skills - Motivated team player with a strong sense of commitment to the...

  • Service Writer

    18 hours ago

    Red Deer County, Canada Calmont Truck Centre Full time

    We are the best at what we do so what are you waiting for? The Calmont Group is growing and we would love for you to come and grow with us! In business for nearly 50 years, Calmont Group, a growing Canadian-based company with branches in Alberta, Saskatchewan, Manitoba, and Ontario. We are dedicated to delivering best-in-class transportation solutions to...

  • Service Writer

    1 week ago

    Red Deer, Canada Calmont Group Full time

    **WHY CALMONT** At Calmont, you are more than just an employee, everyone is a respected and valued member of our team. We provide a supportive work environment which enables personal and professional growth. **ABOUT THE ROLE** Join our team and experience a rewarding and challenging work environment with skilled and supportive teammates. We are currently...

  • Service Writer

    1 week ago

    Red Deer County, Alberta, Canada Brandt Group of Companies Full time

    Brandt is currently seeking a Service Writer for our Red Deere Agriculture (John Deere) location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Duties & ResponsibilitiesFields internal and external customer inquiries to the Service...

  • Service Writer

    1 week ago

    Red Deer County, Canada Brandt Full time

    Brandt is currently seeking a Service Writer for our Red Deere Agriculture (John Deere) location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.   Duties & Responsibilities Fields internal and external customer inquiries to the Service...

  • Service Writer

    1 week ago

    Red Deer County, AB, Canada Brandt Full time

    Brandt is currently seeking a Service Writer for our Red Deere Agriculture (John Deere) location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.Duties & ResponsibilitiesFields internal and external customer inquiries to the Service...