Manager, Facilities and Operations

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Job Summary
Reporting to the Senior Director, IT & Facilities, the Manager, Facilities and Operations provides leadership and direction for physical plant operations and building infrastructure within the Faculty of Engineering and Applied Science, Queen’s Engineering, including custodial services, furnishings, building operations, security and access control systems, and maintenance and repair activities for Faculty properties. The Manager, Facilities and Operations takes primary responsibility for Faculty Office facilities, and works with Department Managers to advise, collaborate, and influence departmental facility best practices and guidelines. As part of the broader Information Technology & Facilities portfolio, leads a facilities team that has a customer service outlook and supports programs and services that aspire to a culture and environment of excellence. Plays a leadership role in helping Queen’s University earn its reputation as one of Canada’s most innovative teaching and learning universities.

The incumbent manages the day-to-day operations that support the creation and implementation of innovative undergraduate teaching programs within Beamish-Munro Hall (BMH) and Mitchell Hall. Manages and coordinates the operation of laboratories and workshops, and helps plan, carry out, and implement the wide variety of programs and operations supported. Assumes full management responsibility for the technical staff and Mitchell Hall Building Manager. Maintains a pride of ownership over Faculty spaces and operations.
**Job Description**:
**KEY RESPONSIBILTIES**:

- Manages and coordinates the operation and maintenance of all laboratory equipment within Beamish-Munro Hall which include plazas of instrumented benches, including one equipped for power experiments; a suite of rooms for manufacturing, construction, testing and storage facilities for competitive design teams; a design studio and associated prototyping centre; a teaching studio; a multimedia centre, and first year studio. These facilities serve all ten engineering programs
- Leads the Facilities Technologist Team in supporting the delivery of courses, labs and tutorials including hardware computer integration, supplies management and implementing processes/techniques for innovative undergraduate teaching initiatives
- Consults and coordinates with appropriate managers and instructors within each Department concerning services provided by BMH technical staff
- Provides support to faculty members; advises on the feasibility of projects and the functional requirements; reviews for technical accuracy and adequacy of systems both manual and automated. Ensures the resolution of technical, time and equipment, and coordination problems that affect the delivery of technical services, information delivery, and project or task completion
- Develops short and long-term plans /programs for deferred and preventative maintenance activities, and the renewal of facilities, furnishings and building infrastructure across Faculty properties, and on occasion acts as on-site project manager
- Responds to inquiries and requests for service from internal departments and student organizations; participates in the development, recommendation, and administration of policies, procedures and processes in support of the Faculty of Engineering’s facilities operations
- Visits Faculty and broader campus sites to stay abreast of user requirements and renovation trends
- Advises students on the selection and use of computer software, components and equipment for undergraduate projects
- Serves as the primary liaison with external service providers and equipment manufacturers. Negotiates pricing and contract terms in collaboration with campus procurement
- Determines project prioritization and assists in developing scope of work and reviewing proposals; directs projects to ensure completion in accordance with established design, budget and schedule parameters
- Determines appropriate service levels and ensures the portfolio's facilities, infrastructure, and custodial services are maintained to this standard
- Develops and monitors budgets and takes corrective action using appropriate judgement and consultation, as needed
- Integrates and coordinates building operations activities within the Faculty’s organizational and operating structure to ensure efficient, seamless delivery of service to students (includes work orders, repairs and custodial)
- Contributes to strategic planning by monitoring facilities space use, evaluating, projecting