Calgary Sales Manager

**WHO ARE WE?**

At Divine Flooring, we don’t just sell flooring; we bring dreams to life Our vibrant and dynamic environment encourages collaboration, creativity, and personal growth. As one of Canada’s largest flooring suppliers, we empower our teams with the resources, knowledge, and support to achieve remarkable success.

**OUR CORE VALUES**

Values are more than just words at Divine; they are the foundation of our success and the guiding principles for every decision we make. We live by five core values:

- ** Lead with Service**: Our customers come first, and we strive to exceed their expectations.
- ** Innovate Today for Tomorrow**:We embrace new ideas and technologies to stay ahead in a rapidly evolving industry.
- ** Never Sacrifice Quality for Profit**:Our commitment to quality is unwavering, ensuring we deliver the best products and services.
- ** Embrace Change**: We adapt and thrive in an ever-changing environment, continuously looking for ways to improve.
- ** Succeed and Learn as a Team**: We celebrate our successes together and learn from our challenges, fostering a culture of collaboration and growth.

**WHAT’S IT LIKE TO WORK AT DIVINE FLOORING?**

From the moment you step through our doors, you’ll feel the energy and excitement that comes from being part of a young, progressive company. Every team member plays a vital role in our success story. We believe in the power of teamwork and coaching, ensuring everyone has the tools they need to score big—together. Regular team huddles help us strategize and celebrate our victories, building a strong foundation for our brand’s future.

We are currently seeking a dynamic and results-driven Sales Manager to join our Calgary Sales team on a full-time, permanent basis.

**Primary Job Purpose**

The Sales Manager is responsible for effectively and efficiently managing the Sales development and direction of the sales team (builder, retail, renovator, commercial etc) to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

**Specific Responsibilities**
- Establish the overall vision and direction for the Sales team while controlling expenses and costs to meet budget guidelines.
- Knowledge of the Divine product line with the ability to demonstrate technical understanding of all the product categories.
- Commits to updating career knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in sales market related industry functions
- Develop and implement new business strategies for creating or improving processes and procedures to improve performance of Calgary Sales team
- Maintain and build strong relationships with Senior Management, Mid managers & Construction staff of current Builder/Renovator customers.
- Create Sales strategies to attain maximum margin potential. The Sales manager can also influence the development of new products and services to create products that maximize sales potential.
- Review month end billable lists for all Calgary sales and ensure all jobs are updated and accurate by the Sales Team.
- Review & approve sales team commissions monthly. Evaluate compensation packages to ensure the right behaviors are being rewarded
- Provide leadership for employee relations through effective communication, coaching, training and development.
- Conducts one-on-one reviews with all Sales team and sales support team to understand training and development needs and to provide insight for the improvement of activity and performance.
- Handle escalated customer concerns & disputes for all Calgary customers when required.
- Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary to uphold exceptional customer experience levels.
- Responsible for holding appropriate staff levels accountable to meet requirements of their departments.
- Responsible for recruitment, hiring, terminations and performance management.
- Manage the morale in the Sales department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
- Build team cohesion with the Sales & Operations team through team building events.
- Enhance and develop policies, procedures and service systems to meet the goals of the department.
- Analyze and report on the Sales & Operations team monthly and annual key performance indicators and industry trends.
- Develop and implement strategies around improving the financial performance of the department.
- Measure and monitor key customer service areas including call handling, repair turnaround time, first time completions, work order aging, days to first visit, and customer satisfaction.
- Ensure efficient operations and customer service.

**Requirements**:
**Skills Required - Technical**
- Knowl