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Call Representative

2 weeks ago

Scarborough, Canada KGS Research Full time

KGS Research is a leader in the market research and data collection industry. We are looking for Outbound Call Representatives to join the team to conduct market research Interested in political polling, public issues, and consumer trends? Are you a people person? Are you curious about the world and enjoy learning about new things? This might be the perfect opportunity

**Why Join KGS?**
- Great way to network and work with a team of experienced individuals
- Amazing growth opportunities are available
- No sales involved
- Flexible schedule, choose your working days
- Start working immediately
- Training is provided
- On-site gym

**Working Hours**:

- Monday to Thursday: 3:30 P.M. - 12:00 A.M. (EST)
- Saturday and Sunday: 12:30 P.M. - 9:00 P.M (EST)
- No morning shifts

**Location**:2202 Eglinton Avenue East, Scarborough, M1L 2N3

**Responsibilities and Duties**:

- You will be working out of our Scarborough office, conducting telephone surveys to our clients about customer satisfaction, public policy, and local issues, and many more
- Work closely with our quality control team to ensure opinions and data are collected in a neutral and un-biased manner
- Adhere to the staffing schedule

**Qualifications**:

- Minimum one year of customer service experience
- A strong understanding of computers, and experience with CATI (Computer Assisted Telephone Interviewing) programs would be an asset
- Excellent English communication skills, able to articulate pronunciations of difficult words
- Fluency in a second language would be an asset

**Job Types**: Full-time, Casual

**Salary**: $17.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)