Logistics and Claims Senior Specialist

Overview At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.Drive Results and Impact Change:Reporting to the Manager of Client Services, the Senior Specialist l, Logistics Cost and Claims will be responsible for end-to-end logistics invoice auditing, cost control, and claims management by reviewing and validating 3PL and carrier invoices, verifying accessorial charges, and preventing overpayments. Manages documentation, SOP updates, vendor accountability, and compliance with global policies, while supporting customs coordination, month-end close, cost monitoring, and continuous process improvements to drive efficiency and cost recovery.Where Expertise meets Execution:Downloading invoice data from system and provide to 3PL dailyProcessing of invoices from 3PL and any other invoices as receivedAccessorial Charges – Verification and Validation of chargesRecord retention filing system and maintenance of documents Maintaining and updating the standard operating procedures guideMonitor spend and create early warnings on cost issues, over-budget spends and divisional logistics cost of businessVendor Accountability - monitor carrier SOA, track performance on damage and billing delaysSupport month-end responsibility to close aged or outstanding itemsAssist in tariff and cost process management within our internal customer database and external parties Liaise with internal and external team on customs support such as but not limited to: documentation, clearance delay, HS code maintenance, customs exam requiredManage to GPPM (Global Policy and Procedures Manual). Ensures compliance with all SECA policiesSingle point of contact for invoice auditingReview and validate of logistics invoices and identify discrepancy to prevent overpaymentProcess Improvement - Identify billing errors and process gaps, drive automation and efficiency in invoice and claims workflows Managing end-to-end claims handling with carriers and warehouses to recover costsCompliance & Audit support - Ensuring compliance with SECA policies, audit standardsAssist in Claims processing. Including SOP, AR processing, Insurance/Carrier/Warehouse claim, declinations and appeals, as requiredReconciling outstanding balances with Finance departmentAdhoc activities as required What You Bring to The Table:Proficiency with MS Office, Word, Excel, PowerPoint, Calendar/emailExcellent communication skills, written and verbalMotivated with a positive attitude and excellent time management and organizational skillsAbility to develop and promote strong customer relationships at all levelsEnjoy working in a fast-paced environmentExcellent verbal and written communication and problem-solving skillsLet's Talk Perks While the salary for this role begins at $66,440 and tops the range at $71,400, plus 8% bonus. Beyond the numbers, we’re proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can actually look forward to. We’re committed to supporting your success every step of the way.Generous time off: 3 weeks’ vacation.Comprehensive benefits package: Includes medical, dental, vision, health.Retirement support: Company-sponsored savings plan to help build your financial future.Top-tier tools: Best-in-class systems and equipment so you can do your best work.The Interview ProcessStep 1: If your profile is a match, we will invite you for a first conversation with the recruiter.Step 2: The next step is a virtual or in person interview with the hiring manager.Step 3: The final step is an in-person interview with the hiring manager and extended team members.Ready to bring your talent to a team where your impact matters? Apply today — we can’t wait to meet you