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Front of House Service Specialist
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FRONT-OF-HOUSE CLIENT SALES SPECIALIST – RUMBLE BOXING Sell the Experience. Own the First Impression. Drive the Studio Forward. Rumble Boxing is a premium, high-energy boxing-inspired fitness brand built on community, intensity, and results. We're looking for a Front-of-House Client Sales Specialist who thrives in a fast-paced environment, loves people, and is motivated by performance. This role is the first and last impression of the studio. You'll drive membership and class-pack sales, manage leads, and deliver a professional, high-touch client experience every shift. Why You'll Thrive Here Sales-driven environment with clear targets and accountabilityDirect impact on studio growth and revenueHigh-energy culture that values confidence, professionalism, and hustleOpportunity to grow into leadership roles (FOH Lead, Assistant Manager, Studio Manager)A team-first environment with strong training and support What You'll Own Sales & Revenue Sell memberships and class packs through in-person, phone, and digital follow-upConvert leads into booked classes, trials, and membershipsFollow up daily on inquiries, leads, and no-showsHit and exceed weekly and monthly sales goalsCommunicate promotions, pricing, and studio offerings with confidence Client Experience Welcome every client with energy and professionalismDeliver a smooth check-in process and positive first class experienceHandle client questions, concerns, and feedback quickly and respectfullyBuild relationships that support retention and referrals Front-of-House Operations Keep the front desk clean, organized, and ready for peak trafficSupport opening/closing duties and daily studio checklistsManage phone, email, and internal communications promptlySupport the Studio Manager with administrative tasks as needed Your Background 2–3+ years of sales experience (fitness, hospitality, retail, or service environments preferred) Confident communication skills (in-person and phone)Comfortable working toward targets and KPIsStrong organization and attention to detailAble to work mornings, evenings, weekends as required Who You Are Outgoing, personable, and confident in conversationsCompetitive in a healthy way — you like winning and being measuredReliable, punctual, and professionalCoachable and open to feedbackCalm under pressure and able to multitask during busy rushes What You Get Competitive hourly pay + performance-based incentivesFree Rumble classesRetail and Personal Training discountsPaid training and coaching on the Rumble sales processGrowth opportunities across studios and leadership rolesA fast-paced, high-energy team environment Why This Role Matters The Client Sales Specialist is a revenue driver and culture carrier. You set the tone at the front desk, turn interest into action, and help create a studio experience that keeps members coming back.