Senior Technical Support Specialist
2 weeks ago
Senior Technical Support Specialist Join to apply for the Senior Technical Support Specialist role at nesto Nesto Group is the leading Canadian provider of mortgage technology and financing solutions, with over $70 billion in residential and commercial mortgages under administration, and is trusted by some of Canada’s most prominent financial institutions. Our mission is clear: we’re building the mortgage ecosystem of the future — and, in doing so, creating a true Canadian champion. Our activities are carried out principally through Nesto, CMLS, and Intellifi. About the Team You’ll be joining a dynamic IT team that provides technical support to our employees across multiple offices in Canada, including Vancouver, Calgary, Winnipeg, Toronto, Ottawa, Montreal, Quebec City, and Halifax. We’re a tight-knit and collaborative group, with technical specialists located across the country. What You’ll Be Doing Be the primary, in‑person IT contact in the Vancouver office, providing Level 1 and 2 technical and application support for all corporate locations. Act as an escalation point for junior team members, coordinating with third parties, vendors, and stakeholders to resolve complex issues. Lead IT efficiency and automation projects, including identifying and implementing new technologies for system deployment, maintenance, and security. Manage the full user lifecycle, from onboarding and offboarding to role management. Build and support user workstations, manage hardware inventory, and maintain and support internal and third‑party software packages. Accurately use ticketing and time‑tracking systems, and assist in maintaining technical support and procedural documentation. Who We’re Looking For 7+ years of experience in a technical support or network operations role, with at least 5 of those years in a corporate environment. Supported Windows‑based enterprise applications and have experience in supporting the following: Microsoft Azure/Entra Microsoft InTune Microsoft Office 365 Microsoft Exchange Online Anti‑virus and security applications Workstation build automation and hardening Workstation remote support solutions Remote desktop and Virtual desktop technologies Experience supporting end‑users in macOS environments is a plus. Bilingual (French/English) strongly preferred. Comfortable operating in a corporate environment with established processes. Experience and knowledge of Information Technology Infrastructure Library (ITIL) methodologies. A degree or diploma in Computer Science, Information Technology, Computer Engineering, or equivalent training in a related field. What We Offer Health and Wellness Spending Accounts Health, Drug, Vision, and Dental benefits Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays) RRSP Matching Program Maternity/Parental Leave Top‑Up Program Discounted gym memberships Travel assistance and Employee Assistance Program (EAP) Education reimbursementTraining and mentoring programs Beautiful, dog‑friendly offices in downtown Vancouver At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all. Location: Burnaby, British Columbia, Canada. Salary: CA$60.00–CA$70.00 per hour. #J-18808-Ljbffr
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Senior Technical Support Specialist
4 weeks ago
Vancouver, Canada Nesto Full timeNesto Group is the leading Canadian provider of mortgage technology and financing solutions, with over $70 billion in residential and commercial mortgages under administration, and is trusted by some of Canada’s most prominent financial institutions. Our mission is clear: we’re building the mortgage ecosystem of the future — and, in doing so, creating...
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Senior Technical Support Specialist
3 weeks ago
Vancouver, Canada Nesto Full timeNesto Group is the leading Canadian provider of mortgage technology and financing solutions, with over $70 billion in residential and commercial mortgages under administration, and is trusted by some of Canada’s most prominent financial institutions. Our mission is clear: we’re building the mortgage ecosystem of the future — and, in doing so, creating...
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Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Hive.co Full timeJoin to apply for the Technical Support Specialist role at Hive.co At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Live events bring people together, and our industry‑leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our...
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Senior IT Support Specialist
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Vancouver, Canada nesto Full timeA leading mortgage technology company is seeking a Senior Technical Support Specialist to provide IT support in Vancouver. The ideal candidate has at least 7 years of experience in technical support, including expertise in Windows-based applications and a strong preference for bilingual candidates. The firm supports a culture of diversity and offers...
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Vancouver, Canada GAM Technical Services Full timeWho Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...
