Operations Supervisor

7 days ago


Vancouver, Canada Challenger Full time

Purpose of Position:To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.Key Accountabilities:Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.Lead and manage sortation associates and delivery drivers to maintain high performance standards.Conduct daily safety inspections and enforce compliance with safety protocols.Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.Track delivery progress, proactively address service issues, and resolve customer complaints.Manage return shipments, cancellations, and resolve delivery discrepancies effectively.Ensure strict adherence to company policies and regulatory compliance standards.Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.Other DutiesPerforms other duties as requiredQualifications:Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.Knowledge of safety regulations, compliance standards, and ability to manage cross-functional teams effectively.Required Competencies: To be determinedRequired Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Skilled in word processing and email managementComfortable navigating MS Windows operating systemProficiency with logistics systems and reportingSupervision: This position reports to the Terminal Manager. This position functions under the guidance of the Terminal Manager, the immediate Manager/supervisor periodically checks assignments for progress. While the role does hold formal authority over sortation team, it involves responsibility for managing and overseeing several sortation reports, ensuring accuracy and efficiency in the sorting process.



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