Avionics Technical Sales and Customer Service Representative

5 days ago

Dorval, Canada Skyservice Full time

SUMMARY OF RESPONSIBILITIES: Provide guidance and advice on the implementation of selling strategies; Develop competitive strategies that demonstrate Avionics products added value to customer processes;Receive customer requirements from Sales and acts as a maintenance subject matter expert;Gather accurate and complete information needed to complete estimates in accordance with the approved internal/external maintenance programs, company policy, procedure and regulatory requirements;Ensure the SLA targets are met;Review final estimates with Sales team – closes information gaps as necessary;Work through the Maintenance Planning process to convert the estimate into a Work Package or Work Order for execution, following the contract approval;May participate in account reviews and planning relative to increasing revenue stream within current accounts;Track time spent in Sales Support activities and update accordingly;Develop/find new avionic systems and strategy to increase sales;Manage Supplemental Type Certificate sale – technical update if required from TCCA.;Attend avionic trade show and dealer advisory boards, when required.QUALIFICATIONS AND SKILLS REQUIRED:Post-secondary degree or diploma in Aviation or related field;A minimum of 10 years of aviation experience;Solid knowledge of maintenance planning and forecasting as demonstrated through 4 years of hands-on experience as well as a good working knowledge of aircraft maintenance programs, maintenance manuals and service bulletins;AME E license is required;High proficiency with Microsoft Office products including the ability to efficiently use MS Excel for sorting and presenting data;Ability to work under pressure and possess excellent organizational skills and the ability to manage multiple priorities;Very detail-oriented with a focus on process improvement;Ability to review own work for accuracy and thoroughness;Ability to excel in a team environment and work well with others; Strong communication skills.Benefits: Our perks and benefits include but are not limited to: Relocation allowanceCompetitive group health benefits coverage for you and your eligible dependants, including health, vision and dental planEmployee assistant program Group retirement savings plan with company matching contributionPaid time off including sick days and personal daysEmployee Referral ProgramContinuing Education ProgramService Awards 

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