Digital Communications Specialist

Expected Salary Range: $88594 - $110743 Annually Target Variable Performance Pay: 8% The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification. The Digital Communications Specialist (Climate Action) supports and executes Toronto Hydro’s digital communications, digital projects and marketing strategy, following web accessibility best practices and user experience design for the Climate Action portfolio. This role requires a proactive individual who demonstrates attention to detail and stays current on accessibility standards, emerging technologies and trends (such as AI’s impact on digital communications and UX). This posting is for an existing vacancy. KEY RESPONSIBILITIES: Acts as the Communications Lead on digital improvement projects that enhance the customer experience and respond to evolving customer needs Provides advice and guidance on digital accessibility best practices, user experience and content design for the development of new website content and customer-facing digital tools and applications Develops and executes digital content including the Toronto Hydro website, microsites, e-newsletters and direct mail in alignment with the Media & Public Relations Framework and objectives, Toronto Hydro brand and style guide, and legislative requirements (e.g., AODA, CASL) to provide excellent and inclusive customer service Plans, develops and delivers communications campaigns for various marketing activities, external communications, digital improvement projects Provides advice to business units on digital communication and marketing strategy ensuring alignment with corporate standards and compliance with legislative requirements Collaborates with and oversees third-party agencies to ensure the successful delivery of initiatives that align with Toronto Hydro’s digital communications strategy Analyzes data to identify trends and opportunities, and makes strategic recommendations to enhance customer engagement and customer experience on various initiatives REQUIREMENTS: Bachelor’s degree in Communications, Public Relations or a related field Five (5) or more years of digital communications experience, including creating content for newsletters, websites and email communications Proven ability to develop and execute communications plans Extensive experience working with content management systems and a solid understanding of knowledge management principles Strong understanding of digital accessibility standards and best practices Demonstrated experience in the climate action and/or energy conservation space Demonstrated project management skills with the ability to analyze data and provide meaningful insights Exceptional writing skills, particularly when communicating complex topics Knowledge of user experience (UX) and customer experience (CX) principles, with the ability to apply them to digital content and engagement strategies Knowledge of front-end technologies, including HTML and CSS Excellent verbal communication and presentation skills Strong stakeholder management skills Ability to manage multiple priorities in a fast-paced environment Proven ability to work independently and take initiative to drive projects and new ideas forward Adaptable and resourceful, with a positive, solutions-focused mindset Commitment to continuous learning, including accessibility best practices and emerging trends such as AI in digital communications TOTAL REWARDS To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes: 100% employer paid Health & Dental benefits 24/7 access to Employee & Family Assistance Program and Virtual Healthcare Company-paid life insurance and long term disability Spending account to support fitness goals (e.g. gym memberships) Competitive paid time off (including vacation and parental leave) Defined Benefits Pension Plan through OMERS Career development and tuition reimbursement Exciting employee engagement and appreciation events throughout the year This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office. Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.  ACCESSIBILITY AND APPLICATION SUPPORT Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.