Digital Communications Specialist

**Digital Communications Specialist, **DCS051724**

**Department**:Public Affairs

**Type of Position**: Full Time, Permanent

**Location**: 7th Floor, 5160 Yonge Street, Toronto, ON

**Reporting to**: Director, Strategic Communications

**Work Model**: Hybrid - flexible work schedule

**About Tarion**

Since 1976, Tarion has provided new home warranty protection to more than 2 million Ontario homes. We serve new home buyers and new homeowners by ensuring that one of their life's biggest investments is protected. Almost every new home in the province is covered by a new home warranty. This warranty protection is provided by Ontario's builders and lasts up to seven years. It is backstopped by Tarion. More than 375,000 homes are currently enrolled in the warranty program. Every year about 55,000 new homes are enrolled.

**How We Make a Difference**

A home is one of life's biggest purchases. As an independent, not-for-profit organization, Tarion provides Ontario's new home buyers and owners with peace of mind that their purchase is safeguarded through the province's new home warranty and protection program.

Almost every new home in the province is covered by a new home warranty. Tarion ensures consumer protection by providing free tools, guides and resources to help homeowners understand their builder's warranty and navigate warranty claims with confidence.
If a builder does not meet their warranty commitments, Tarion offers guidance to help homeowners ensure they receive the coverage they're entitled to, and when necessary, steps in to help resolve warranty claims.
- This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week._

**About the Role**

As part a of a dynamic communications team, the Digital Communications Specialist will use visual storytelling to attract, engage, inform and educate the public and Tarion's stakeholders helping to build our identity and strengthen relationships. The Digital Communications Specialist is primarily responsible for planning, design and production of digital content for a range of channels including video, website, social media and events. This includes day-to-day management and continuous improvement of the Tarion website and microsites; video development and production in collaboration with the Strategic Communications team, internal stakeholders and external agencies, and creation of digital content involving graphic design and production. The Digital Communications Specialist will also help support distribution, monitoring and reporting on digital content as required.

**Responsibilities include**:

- Develop digital content for both internal and external channels and events in collaboration with Strategic Communications team and other departments.
- Contribute to development and execution of annual multi-channel content calendar that supports Tarion's consumer education mandate and promotes our vision, mission and culture.
- Manage planning, production and post-production process for internal and external videos, including collaborating on script development and storyboards, facilitating approval processes and liaising with third party suppliers as needed. Responsible for video inventory, including management of video content for Tarion's YouTube channel and intranet.
- Manage Tarion's website and microsites. Responsibilities include:

- o Triage and manage website requests received via ticketing system
- Day-to-day updates or content requests
- Planning & designing new pages
- Ongoing monitoring & assisting in quarterly reporting
- Continued improvement of SEO, accessibility and user experience enhancements
- Conduct & provide analytics reports as requested by stakeholders/departments
- Manage content archiving
- Work with Information Systems team in addressing needs for online user guides, technical/support issues or development requirements.
- Responsible for creating and/or sourcing visual assets, including managing internal and external photo shoots, photography archives and fulfilling graphic design requests
- Provide backup support for content development & programming of digital screens in corporate office.
- Resolve and settle security issues through strong negotiation/persuasion skills
- Assist with production/distribution for e-newsletters, Learning Hub modules and other stakeholder communications as required.
- A University or postgraduate degree in Communications, Public Relations, Marketing or similar discipline required.
- A minimum of three years experience specializing in digital communications required.
- Strong experience with video and audio production
- Ability to manage websites using common content management platforms (experience with Drupal preferred).
- Experience in creating compelling and strategic content for multiple platforms.
- Experience in digital marketing methods, social media platforms and monitoring, and online analytics and publishing tools. (e.g. Constant Contact, Google Analyti