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Parts & Service Area Manager

2 weeks ago

Montreal, Canada Mopar Full time

Le/la Gestionnaire de secteur – Pièces et Service est basé(e) en Québec et relève du gestionnaire du Service Centre d'affaires du Québec. Ce poste agit à titre de consultant(e) auprès des concessionnaires pour les processus liés à l’expérience client, à la garantie et à la génération de revenus. La personne est responsable d’un district de concessionnaires Chrysler, Dodge, Jeep, RAM, Fiat et Alfa Romeo pour les activités de pièces et de service.Responsabilités du poste : Maximiser les ventes de services et de pièces, les revenus, la satisfaction de la clientèle et développer des stratégies pour atteindre les objectifs établis dans sa zone de responsabilité. Servir de liaison entre le constructeur et le détaillant. Veiller à ce que les niveaux de satisfaction de la clientèle soient atteints chez les concessionnaires tout en identifiant de manière constructive les axes d’amélioration. Soutenir les concessionnaires lors de promotions spéciales, d’assistance pour les réclamations de garantie et de pénétration des contrats de service. Motiver et diriger des entrepreneurs indépendants vers des niveaux de performance supérieurs, en accord avec les plans marketing, le marchandisage, l’analyse des états financiers et la formation au lancement de nouveaux produits. Collaborer avec les concessionnaires sur les programmes actuels d’après-vente, de service à la clientèle et de service à l’atelier afin d’assurer des avantages tant pour le client que pour le concessionnaire, du processus d’achat jusqu’à la fin de vie du véhicule. Développer la deuxième ligne Bpro avec les concessionnaires pour tous les programmes multi-marques et les véhicules d’occasion. Travailler avec les ateliers de réparation indépendants et les distributeurs en gros pour développer les affaires de gros des concessionnaires. Collaborer étroitement avec les pairs et l’équipe de direction des ventes et du réseau afin d’assurer l’alignement, la perception et la réalité d’un front uni et d’un soutien exceptionnel. Remettre en question le statu quo, découvrir et promouvoir les meilleures pratiques, l’amélioration des processus. Développer et rehausser l’expertise technique et la compétence au sein des concessionnaires. FCA Canada Inc. s’engage à offrir des mesures d’adaptation pour les personnes ayant des besoins d’accessibilité en raison d’un handicap à toutes les étapes du processus d’embauche. Si vous demandez une mesure d’adaptation, nous travaillerons avec vous pour répondre à vos besoins d’accessibilité. Qualifications de base : Baccalauréat en administration, marketing ou domaine connexe. 3 à 5 ans d’expérience en vente, préférence pour le secteur automobile. Excellentes compétences en communication, tant à l’oral qu’à l’écrit. DOIT RÉSIDER DANS LE SECTEUR et être en mesure de voyager régulièrement dans le district assigné. Maîtrise de Microsoft Office (Excel, Word, PowerPoint). Autorisation légale de travailler au Canada. Solides compétences en influence et en négociation. Volonté de déménager. Autonomie et capacité démontrée à atteindre des objectifs avec un minimum de supervision. Qualifications préférées : Maîtrise. Parfaitement bilingue (français/anglais). The Parts & Service Area Manager, reporting to the Quebec Business Center Parts & Service Manager.The Parts and Service Area Manager is a dealer consultant helping with dealer processes in customer experience, warranty and revenue generating position. They are responsible for a district of Chrysler, Dodge, Jeep, RAM, Fiat and Alfa Romeo Dealership for the Parts and Service Business.  Responsibilities of the position will include:  Maximizing district service and parts sales, revenue, customer service, and the development of strategies supporting established targets established in his/her area of responsibility;  Acting as the liaison between the manufacturer and retailer; Ensuring proper levels of Customer satisfaction are achieved at dealerships while constructivelyidentifying areas for improvement;  Supporting dealers with special promotions, warranty claims assistance, and service contract penetration;  Motivating and leading independent entrepreneurs to higher levels of performance consistent with marketing plans, merchandising, financial statement review, and new product launch training.  Working with dealer on current programs in aftersales, customer service and service lane to ensure benefit of customer and dealer from the purchase process to vehicle sundown. Growing of the 2nd line Bpro with dealer for all makes programs and used cars. Working with independent repair facilities, wholesale distributors to grow dealer wholesale business. Work closely with peers and leadership team of both Sales and Network to ensure alignment, perception and reality of unified front, exceptional support.  Challenge status-quo, discover and champion best practice benchmarking, process improvement. Develop and raise the technicalexpertise and competency in the dealership. FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.Basic Qualifications: Bachelor's Degree in business, marketing or related fields 3-5 years sales experience, preference to automotive related Exceptional communication skills both written and verbal MUST RESIDE IN MARKET and ability to travel regularly within an assigned district Proficiency in Microsoft Office (Excel, Word, PowerPoint)  Legally authorized to work in Canada Strong influencing and negotiation skills Willingness to relocate Fully bilingual (French/English) Self-motivated with demonstrated ability to achieve goals under minimal supervision Preferred Qualifications: Master's Degree