Restaurant Assistant Manager

A&W Restaurants  (Island Burgers Inc.) in Victoria BC, is looking for a permanent full-time Assistant Manager  to start immediately at our Douglas Street location (3335 Douglas Street, Victoria, BC  V8Z 3L2).  Base Salary:  $50,003.20 annual Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel, Visioncare, Basic and Optional Life, along with an optional Group RRSP. Hours per week: 40 Language: English Education: Secondary School Certificate or equivalent Experience: 3 years of experience in the food industry. Supervisory/Management exp. is an asset. The McMurray Group is a franchise company with 40+ A&W restaurants extending across British Columbia and the Yukon Territories. Our working environment is based on respect and listening. Everyone's efforts and results are recognized and celebrated. Role The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and health/employment regulations, and ensuring smooth operations during the Manager’s absence. The Assistant Manager supports full restaurant operations, guest experience, financial performance, and team development. Responsibilities align with NOC 60030, including planning, organizing, directing, controlling, and evaluating operations; supervising and training staff; and ensuring adherence to food safety and health standards. Responsibilities Operations Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control. Assist in reviewing weekly P&L statements and managing food, labour, and operational costs. Maintain A&W operational standards and participate in reviews and improvement initiatives. Ensure compliance with WorkSafeBC, public health, and ESA requirements. Assist with staff scheduling and oversee shift deployment. Support maintenance of equipment and facility systems, and coordinate repairs. Promote team engagement and a positive workplace climate. Ensure compliance with sanitation, hygiene, and food-handling practices. Human Resources Recruit and train hourly staff; support supervisory hiring. Address performance issues and participate in discipline as needed. Mentor staff for future leadership roles. Lead team meetings when delegated and support communication. Ensure payroll and scheduling compliance with provincial standards. Promote a safe and motivating work environment. Document and report critical incidents. Assist with Health & Safety meetings and follow‑up on corrective actions. Maintain knowledge of HR policies and enforce them consistently. Financial Assist with daily, weekly, and period-end accounting tasks. Support inventory control, ordering, waste tracking, and cost management. Apply cash, food, and labour cost control practices. Help achieve profitability through cost control and efficiency. Support accurate sales forecasting and strategies to meet targets. Monitor revenues and support adjustments when necessary. Customer Service Maintain high standards of cleanliness, sanitation, and food safety. Ensure high‑quality guest service through effective staff positioning. Assist with local store marketing activities. Address guest concerns using the service recovery program. Ensure team appearance and conduct meet A&W standards. Monitor guest satisfaction metrics and support improvements. Resolve customer issues and ensure compliance with health and safety rules. Qualifications & Requirements Strong interpersonal and leadership skills with supervisory experience. Proficiency in all restaurant operational positions. Knowledge of Restaurant Operating Systems and Standards. Interest in developing and supporting team members. Ability to perform basic accounting and administrative duties. FOODSAFE Level 1 required; Level 2 preferred. Basic or Intermediate First Aid certification. High school diploma or equivalent; hospitality training preferred. Proficiency with POS systems, Windows 11, and MS365 Business. Competencies Leadership & People Development Operational Expertise Financial Insight Customer Focus Decision-Making Communication Skills Problem-Solving Working Conditions Fast-paced food service environment. Standing for extended periods; occasional lifting up to 25 lbs. Repetitive motion and lateral stepping. Flexible availability including evenings, weekends, holidays. Responsible for full restaurant oversight during operating hours. Job Posted: April 16, 2024 How To Apply: Please ensure that you provide a current and relevant resume, including pertinent work experience and references. If you are not currently authorized to work in Canada, we will not consider your application. We strongly encourage candidates to apply through the available links for priority processing. Only if the link is not working, you may apply with your resume: By mail: Recruitment - A&W McMurray Group, 2739 30th St., Vernon, BC, V1T 5C6 Through our Career Page: https://mcmurraygroupofcompanies.applytojob.com If you are viewing this ad, the position has not been filled. Only qualified applicants will be contacted for assessments and interviews. Powered by JazzHR